Release Notes v6.1.0.1 HF06

• Restart SLA independent of its state such either Active or Completed along with option to select both.
• User friendly approach to manage SLA.

157172

N/A

Prerequisites:

1. Configure Record Attribute Group with a Group Name.
   
   
2. Based on the Parameters, add the users.

Steps:

1. Log in to the Apex application as an Application Designer.
    
2. Navigate to Design Studio > Designers > Scheduler.
    
3. In the Actions, select Notify Recipients.
   
   
4. Select Record Attribute Group and then, select Group Name that was created earlier as its value

N/A

Text files with extension .txt are not getting attached to the tickets.  

You can attach files with 33 extensions to the tickets. The allowed extensions of these 33 file types are: .3gp,.m4v/MP4,.docx,.png,.html,.pdf,.ppt,.mp3,.ogg,.eml,.ogv,.odt,.wav,.mp4/M4V,.m4a,.pptx,.xlsx,.msg, .jpeg,.zip,.xls,.pps,.gif,.doc,.wmv,.ppsx,.txt,.avi,.mpg,.jpg,.webp,.json, and .sql 

N/A

In the Change Management (CM) module, while users can select the Primary Owner, they cannot select the Secondary Owner.  Secondary Owner is a multiselect control which is currently not supported.

• Configure more than one approver in the Workflow – User Approval component.
  
  
• Approval condition should be that any one member should approve.

Steps:

1. Log in to Apex application.
   
   
2. Navigate to Change > Manage Change Requests.
   
   Or
   Navigate to Change > My Change Requests.
   
   
3. Click the Change Record ID that is pending approval.

Steps:

1. Log in to Apex Application as a Super Admin.
    
2. Navigate to Platform Studio > Access Control Center> Role Mapping.
    
3. Select New.
    
4. Validate by publishing the role mapping.

Steps:

1.  Navigate to Module > Incident Module > Scheduler.
2. Enter all the desired details for General and Frequency Step. 
3. Navigate to Condition step.
4. Click Add Filter Set to add condition. Click Next.
5. Under Actions step, click Notify Recipients tab.
6. Toggle the Exclude already processed records button. 

Analysts were unable to link any incident or other records to an incident. 

Steps: 

1. Navigate to Incident > Manage Incidents.
   
   
2. Click New to create a new incident.
   
   
3. On the New Incident details page, click the Links tab. Click the Link dropdown to link any incident or other records.  

The Link dropdown functions correctly, allowing to link incident- or other records to an incident. 

1. Log in to Apex application.
   
   
2. Navigate to Design Studio.
   
   
3. Select Module > Change.
   
   
4. Navigate to Designers > click Workflow Designer.
   
   
5. Click New.
   
   
6. Fill in all the details in the General step.
   
   
7. Click Save > click Next.
   
   
8. Select the trigger and condition in the Set Trigger & Conditions step.
   
   
9. Click Save > click Next.
   
   
10. In the Design Workflow step, drag and drop any component on to the canvas.
    
    
11. Clickon the added component > click Delete.
    
    
12. Click(undo) icon.

Steps:  

1. Log in to Apex application as an Analyst.
   
   
2. Navigate to Incident > Manage Incidents.
    
3. Click New.
   
   
4. Navigate to the General tab > Prioritization.
   
   
5. The Serial Number field is added newly, and Data Source is Serial Number from the Fixed Asset form in Asset Management.
   
   
6. The Asset Customer field is added newly, and the Data Source is the configured Customer from the Fixed Asset form in Asset Management.
   
   
7. Navigate to General > Classification > Requestor.
   
   
8. The Requestor field is linked to the Asset Customer as its parent value. All configured values will load based on the parent value chosen.  

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to Service Request > My Service Requests.
   
   
3. In the Manage Service Requests List page, click SR ID hyperlink.
   
   
4. Click the Links tab and click Create arrow to select Work Order option from the list. 

Steps:

The email with .msg attachments were not getting parsed as the content type was coming as ‘null’ for emails.  

Rich Text editor was not working as expected.  

Steps:

1. Navigate to Service Management > Design Studio > Select the Module as Knowledge Management.
   The Manage Knowledge Record list page is displayed.
   
   
2. Put the form under maintenance and add a Long Text control (Rich Text Editor) with validation as Field should be disabled when status changes to Awaiting Approval.
   
   
3. Publish the form.
   
   
4. Create a new record.
   
   
5. Approve the created record and once the status is changed to Awaiting Approval, verify the long text field (Rich Text Editor).

Customer wanted a new feature in the Change Management (CM) module, so that data entered in PLANNED START TIME and PLANNED END TIME should not change and follow the below protocol.

1. For Date or Time fields, no time zone conversion will be applied. Time zone conversion only applies to datetime attributes.
   
   
2. Only the Date attribute will display the date without default time details, similar to Only Time attribute.

Steps:

1. Log in to the Apex Application as an App Designer.
   
   
2. Select the module as Change > Designers > Form Designers > Add the Date and Time attributes.
   
   
3. Log in to the Apex Application as an Analyst.
   
   
4. Create a Change Record with PLANNED START TIME and PLANNED END TIME in any time zone.
   
   
5.  Log in to the Apex Application as an Analyst in a different time zone.
   
   
6. Verify if the PLANNED START TIME and PLANNED END TIME are displayed in the same time zone as the one it was created in. 

Steps:  

1.  Log in to Apex application as an Application Designer.
   
   
2. Navigate to Design Studio > Module > Scheduler.
   
   
3. Navigate to the Actions stepper and click Call API action.
   
   
4. Enter the mandatory values and go to Column Mapping.