Release Notes v6.1.0.1 HF08

• Easily identify the SLA Status with a quick glance on the List page.
  
  
• Hover over on the SLA progress bar provide accurate details about the elapsed time without the need for navigation to each record.

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to Service Management > ChangeManagement > New Change Request.
   
   
3. Enter details in the Multi-Valued Group and validate.

Steps: 

1.  Log in to the Apex application as an Application Designer.
   
   
2. Select Design Studio > Incident Management > SLA Designer > SLA Value.
   
   
3. Verify Response SLA and Resolution SLA Tenant values, validate by clearing any one Tenant. 

Steps: 

1.  Log in to the Apex application as an Analyst.
   
   
2. Navigate to Incident Management > New.
   
   
3.  Create a new Incident.
   
   
4. Validate the SLA colors and icons on SLA Remaining Time on the Incident List page. 

1. Log in to the Apex application.
   
   
2. Navigate to Design Studio > Scheduler > click New.
   
   
3. In the General tab, fill in all the mandatory fields.
   
   
4. Select Scheduler Type as Custom Event.
   
   
5. Select Web Server from the dropdown menu of Execute at > click Next.
   
   
6. In the Frequency tab, select the Schedule Type as Recurring.
   
   
7. Select the Daily Frequency as One Time.
   
   
8. Fill in all the other mandatory fields > click Next.
   
   
9. In the Actions tab, select the Call API and configure the API and the required field mappings > click Publish.

Steps:

1. Log in to the Apex application.
   
   
2. Navigate to Design Studio > Scheduler.
   
   
3. Click on the ID hyperlink.
   
   
4. Navigate to Actions tab > Call API > Advance Configuration > Days to Archive Records.
   
   Provide the number of days of which you want to archive the records. The minimum number of days is 1. If no input is provided, the default is 28 days.
   
   
5. To view the archived records, click to view the job history > enable Include Records Impacted from Archived Data.

1. Log in to the Apex application.
   
   
2. Select the required module from the App Portal.
   
   
3. Navigate to Incidents > My Incidents.
   
   
4. Click New.
   
   
5. Specify the username or email ID in the Requestor field to search the requestor.
   

Steps: 

1. Log in to the Apex application. 
2. Navigate to CMDB > Infrastructure as CI. 
3. Click Import icon and select Upload File. 
4. Select the required fields and click Download.
5. Download the CMDB template and add unique values under the Serial Number column in the template.
6. Click Next and upload the downloaded CMDB template.

When loading a list, the first load had an inaccurate page count and failed to load all items.  

For example, if the page was set to load 50 records, it only loaded 20.  

This issue occurred when viewing the list of incidents. 

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to Service Management > Incident > Manage Incidents.
   Manage IncidentsList page is displayed.
   
   
3. Change the View to All open Items.
   
   
4. Click the first record on the list page and click Cancel.
   
   
5. Changed the View to See All Closed Things.
   
   
6. On the list page, change the pagination value to 20. Set the refresh interval as one minute.
   
   
7. After one minute, refresh and verify the records count.

Steps: 

1. Log in to the Apex application as an Application Designer.
   
   
2. Select Service Management application and click the gear icon to select Design Studio.
   
   
3. Select the required module from the Module drop-down.
   
   
4. Select Workflow Designer and click New.
   
   
5. Provide the relevant details in General and Set Trigger &Conditions and navigate to Design Workflow step.
   
   
6. Drag and drop the User Approval option and click the kebab menu to select the Configure Properties option.
   
   
7. Provide the required information in the General tab.
   
   
8. Select Role-Based Approval from Approval Type drop-down.
   
   
9. Under Select Approval Role (Dot Walking) field, type Workgroup. and select Analyst. 

The user created a View on the Manage Incidents List page, and it worked as expected.  

However, when the page was refreshed, it displayed Save as a New View and Save Changes even though the filter had not changed. 

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to ServiceManagement > Incidents > Manage Incidents.
   Manage Incidents List page is displayed.
   
   
3. Create and save a View as per the requirement.
   Refresh the page and verify the result. 

1. Log in to the Apex application.
   
   
2. Click Scheduler > click New.
   
   
3. Select Scheduler Type as Custom Events.
   
   
4. Fill in all the mandatory details > click Next.
   
   
5. Fill in all the details in Frequency step > click Next.
   
   
6. Click Notify Recipients in Actions step. Select Single Record per Notification from Records to be sent for Notification dropdown.
   
   
7. Navigate to Recipients > select Record Attribute Group in the To field > search and add the recipients. When selecting the Record Attribute Group, only groups configured for the same tables as the Scheduler (under the General tab) are visible.
   
   
8. Select the Group.
   
   
9. Click Next > Publish.

Note:

• This feature is currently not applicable for Cc and Bcc fields.
  
  
• While configuring Record Attribute Groups, if the Priority and Impact values are same for two users, then notification is sent to both the users.

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to Incident > Manage Incidents. 
   The Incident list page is displayed. 

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to the Manage Service Requests and click SR ID hyperlink.
   
   
3. In the Specifications tab, select serial number from the list.
   
   
4. Select Requestor value from the list, if the values are not displayed to select in the Asset Customer field. 

Prerequisites: 

1. Navigate to Design Studio > Module. Select the module as Service Request.
   
   
2. Click Form Designer.
   
   
3. Create a new Service Catalog form with Validation controls.  

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to Service Request > Manage Service Requests.
   
   
3. Click New to create a new service request.
   
   
4. Enter the required details on the General tab.
   
   
5.  On the Catalog Details tab select the created catalog.  

The validation controls are displayed and working as expected in the Service Request module.  

Prerequisite:

Incident Status must be Closed with

Steps: 

1. Navigate to Manage Incident details page.
    
2. Click Incident ID hyperlink.
     
3. Observe the Long Text field. 

Prerequisite: 

In Manage Service Request List form builder page, specify Default Records per Page as 10 per page. 

Steps:

1. Navigate to Manage Service Request list page and filter the page with some values.
   
   
2. The records are displayed with filtered data.
   
   
3. Manually modify the Records per page. For Example: 20
   
   
4. Save this view.
   
   
5. Refresh the list page and the filtered records will refresh and again it will display default records per page as 10.
   
   
6. Select the Saved view with 20 Records.
   
   
7. Observe the page view default value.

Steps: 

1. Log in to the Apex application.
   
   
2. Validate the user list. 

Steps:

1. Log in to the Apex application. 
2. From the Module tab, select Change. 
3. Navigate to Configurations > Change Matrices.
4. Click Priority Matrix. 
5. Click New to configure a Priority Matrix.
6. Select all the required fields and click Save.

Steps: 

1. Log in to the Apex application as an Analyst.  
   
   
2. Navigate to CMDB > Configuration Item > Infrastructure as a CI.
   
   
3. Click Import icon on the top panel and select Upload File. The Import Records pop-up is displayed.
   
   
4. Enter the Tenant and Form Type and select the Download Template as Excel. Click Download.
   
   
5. Fill the required data in the template.  
   
   
6. Click the Import icon and click Next.
   
   
7. Upload the file and click Submit.  
   

Steps: 

1. Log in to the Apex application as an Application Designer.
    
2.  Navigate to Design Studio > Module > Business Rule Designer.
   
   
3. Click View drop-down and Add New View.
   
   
4. Click Add Filter and add filters (Status is New and Business Rule Name contains Major).
    
5. Click Apply and on the list page, click Save as New View.
   
   
6. Enter the View Name and enable the Set as Default check box.
   
   
7.   Click Save.  
   

Steps: 

1. Log in to the preproduction environment and verify the speed of the application. 

Issue I - Incident 

Steps: 

1. Log in to the Apex application.
   
   
2. Navigate to the Incident > My Incidents. 

Issue II – Service Request 

1. Log in to the Apex application.
   
   
2. Navigate to the Service Request > My Service Requests. 

The Apex application is intermittently slow when entering any notes or messages in the User Communication and Private Logs tabs for the Incident and Service Request modules. 

Steps: 

1. Navigate to Incident > Manage Incidents.
   
   
2. Click any Incident ID to open an incident.
   
   
3. Click the Messages tab and type any message in the User Communication or Private Logs. 

While searching for any ticket number using the global search option, the Apex application is running slow.  

Steps: 

1. Navigate to Analyst Dashboard.
   
   
2. Search for any existing ticket by entering the ticket ID number. 

The application pool should be recycled more frequently to free up memory. 

In the Business Rule Designer, the default view is set in the Filters, yet the filters are displaying incorrect values. 

Steps: 

1. Navigate to Design Studio Module > Business Rule Designer.
   
   
2. On the list page, click View. Click Add New View.
   
   
3. Click Add Filter to add new filter values. Click Apply.
   
   
4. Click Save as New View. Enter a name for the view and select the "Set as Default" checkbox.
   
   
5. Click Save to save the default view.
   
   
6. Close the Business Rule Designer page.
   
   
7. Reopen the Business Rule Designer page to view the default filter.  

To view the total number of Business rules created, check the pagination count.  

For few catalogues the following error is appearing while submitting it.  

“Something went wrong. Please try again.”

Steps: 

1. Navigate to Manage Service Request page

2. Submit the catalog and observe the submission.