Release Notes v6.1.0.1 HF09

Steps:

1. Log in to the Apex application.
   
   
2. Navigate to Change > Change Request > click Manage Change Requests to view Manage Change Requests list page.
   
   
3. Click CR ID hyperlink to view the CR details.
   
   
4. Verify that value of Priority for the CR is correct as per the selected Urgency and Impact.

Prerequisites: 

1.  Create the Parent and Child Master types with one master value in each.
   
   
2.  Create few single-choice controls having Common Master as a data source in the required SR Catalog Sub-Forms.

Steps: 

1. Log in to the Apex application as an End User.
   
   
2. Navigate to the Service > My Service Requests. The My Service Requests list page is displayed.
   
   
3. Select all fields including drop-down fields having Common Master as data source.
   
   
4. Open the newly created SR.  
   
   
5. Verify if all the fields are rendering properly.  

Steps:  

1. Log in to the Apex application as an Application Designer.
   
   
2. Navigate to the Design Studio > Module > Business Rule Designer. The Business Rule Designer list page is displayed.
   
   
3. Click View drop-down and Add New View.
   
   
4. Click Add Filter and add filters (Status is New and Business Rule Name contains Major) .
   
   
5. Click Apply and on the list page, click Save as New View.
   
   
6. Enter the View Name and enable the Set as Default check box.
   
   
7. Click Save.  

In the Change Management module, in the Manage Change Requests form the version number was displayed incorrectly. 

Steps:  

1. Log in to the Apex application as an App Designer.
    
2. Navigate to Design Studio > Module. Select the module as Change Management.
   
   
3. Click Form Designer.
   
   
4. Click and open the Manage Change Request form. Verify the version number on the top panel.
   
   
5. On the Publish step, change the status of the form to Maintenance.
   
   
6. Verify the version number incremented by one on the top panel.
   
   
7. On the Design Form step, perform any change to any control.
   
   
8. Change the status of the form to Published.
   
   
9. Verify the version number incremented by one on the top panel. 

The version number in the Manage Change Requests form is displayed appropriately.  

• Change Title 
• Change Description 
• Trigger for Change

Steps: 

1. Log in to the Apex application as an Application Designer. 
2. Navigate to the Service Management > Settings icon > Design Studio > select Change module > Form Designer > Manage Change Requests. 
3. Add long text in the Rich Text Editor. 
4. Click Settings icon to view the Long Text dialog box. 
5. Select Validations tab and select the Less Than validator to mention the number of characters. 
6. Click Next and publish the Form. 

In the Manage Change Requests form, the word limitation feature is working without any issue.

Issue with the Date Picker field on the Catalog Form under the Service Request module. 

A discrepancy in time zone settings caused the issue. When the system operated in a UTC+ time zone, it incorrectly subtracted the date difference, resulting in the date being set to the previous day. 

Steps: 

1. Log in to the Apex application as an End User.
   
   
2. Select the Service Management application.
   
   
3. Navigate to Service Request > My Service Requests.
   My Service Requests List page is displayed.
   
   
4. Click New to raise a new Service Request (SR).
   
   
5. Select the required Catalog Form and verify the Date Picker field. 

Steps:

1. Navigate Design Studio > Form Designer.
   
   
2. Create a Form using existing table by choosing Form Table as Existing Table under General step.
   
   
3. Publish the form

Steps: 

1. Log in to the Apex application. 
2. Navigate to the Module and select CMDB from the dropdown. 
3. In the Designers section, click Scheduler.
4. Click New to create a new schedule. 
5. In the General step, fill in all the required details and select Infrastructure as a CI from the Table dropdown, then click Next. 
6. In the Frequency step, provide the required details and click Next. 
7. In the Condition step add filter conditions using the Add Filter Set option. 
8. In the Actions step, configure Update Fields action. 
9. Under Advance Configuration section, the default value 100 is displayed in the Batch Size field. 
10. Click Publish to publish the Scheduler.

Steps:

1. Log in to Apex Application.
   
   
2. Navigate to Design Studio > Module > Notification Designer > List page.
   
   
3. Click New, to create a new notification designer.
   
   
4. Enter General details and select Email Medium.
   
   
5. Create Notification Element with image and other details in the Description field.
   
   
6. Click Submit.
   
   
7. Verify if the Notification Element accepts more characters.

Steps: 

1. Log in to Apex Application as an Analyst.
   
   
2. Navigate to Change > Manage Change Requests.
   
   
3. Select CR ID and then click on the Links tab.
   
   
4. Create Work Order and verify if displaying as Relationship.

Steps: 

1. Log in to the Apex application as an Analyst.
   
   
2. Navigate to Incident > Manage Incidents. The Manage Incidents list page is displayed.
   
   
3. Click View > Saved Views.  

When trying to upload a .txt file with the content <?xml version="1.0" encoding="UTF-8" standalone="yes"?> in the Attachments tab for Incidents, an error message "Invalid file content" is displayed. 

Steps: 

1. Navigate to Incident > Manage Incidents.
   
   
2. Click New to create a new incident.
   
   
3. In the Attachments tab, upload a .txt file that includes the content <?xml version="1.0" encoding="UTF-8" standalone="yes"?>.
   
   
4. On the Manage Incidents List page, click any Incident ID.
   
   
5. In the Attachments section, upload a .txt file that includes the content <?xml version="1.0" encoding="UTF-8" standalone="yes"?>. 

N/A 

1. Log in to the Apex application.
   
   
2. Click> Design Studio.
   
   
3. Select Module as Service Request.
   
   
4. Navigate to Designers > click Business Rule Designer > click New.
   
   
5. In the General step, fill in all the mandatory fields > click Next.
   
   
6. In the Trigger step, fill in all the mandatory fields > click Next.
   
   
7. In the Condition step, select the condition > click Next.
   
   
8. In the Actions step, fill in all the mandatory fields > click Next > Click Publish.

Steps:

1. Log in to the Apex application.
   
   
2. Navigate to Service Request > click My Service Requests to go to Service Request list page.
   
   
3.  Click New to log a new SR using a catalog.
   
   
4. Click the ID hyperlink of the created SR from the list page. The status of the SR is ‘New’.
   
   
5. Click> Change History.

Steps: 

1. Log in to the Apex application as an Application Designer. 
2. Navigate to the Service Management > Settings icon > Design Studio >  select Change module > Workflow Designer. 
3. Click New to create a new Workflow. 
4. Enter the required details and click Save. 
5. Click Next to navigate to Set Trigger & Conditions step. 
6. Click Add Filter Set to add new condition. 
7. Select the following fields with corresponding values: 
   1. Field – Manage Change Requests 
   2. Operator – Is 
   3. Value – Infrastructure 

Steps: 

1. Log in to the Apex application as an Application Designer. 
2. Navigate to the Service Management > Settings icon > Design Studio > select Change module > Form Designer > Manage Change Requests.  
3. Drag and Drop the Long Text in the Rich Text Editor. 
4. Click gear icon to view the Long Text dialog box. 
5. Select Validations tab and configure fields as Hidden and Conditions Meet - When category is Version Upgrades. 
6. Click Next and publish the form. 
7. Log in to the Apex application as an End User. 
8. Navigate to Change > My Change Requests. 
9. Select the required Tenant and Category.  
10. Verify the fields that are hidden when all other mandatory details are filled and submitted. 

Prerequisite: 

1. A Workflow must be configured for the ServiceRequests to create automated Work Orders. 

Steps: 

1. Log in to the Apex application.
   
   
2. Select the ServiceManagement application.
   
   
3. Navigate to Service Request > My Service Requests.
   
   
4. The My Service Requests List page is displayed.
   
   
5. Click New to create a Service Request (SR).
   
   
6. Enter all the required details and click Submit. 

Steps: 

1. Log in to the Apex application.
   
   
2. Select Service Management application.
   
   
3. Click the gear icon and select Design Studio.
   
   
4. Select Change from the Module drop-down.
   
   
5. Select Workflow Designer.
   The Workflow Designer List page is displayed.
   
   
6. Click New to create a new Workflow.
   
   
7. Enter all the relevant details in the General step and click Next.
   
   
8. Enter the details in the Set Trigger & Conditions step, click Save, and verify the result. 

159182

Steps:

1. Log in to the Apex application as an End User.
   
   
2. Navigate to Manage Incidents > Click New. The Incident details page is displayed. 
   
   
3. Select the required Tenant and click Save.
   
   
4. Observe the toast message. 

For few catalogues the following error is appearing while submitting it.  

“Something went wrong. Please try again.”

Steps: 

1. Navigate to Manage Service Request page

2. Submit the catalog and observe the submission.

1.  Log in to the Apex application. 
2.  Navigate to Service Request > Manage Service Requests. The Manage Service Request List page is displayed. 
3. Click SR ID hyperlink.
4. In the Assigned To section of saved and resolved SRs, verify the Work Group and Analyst.

The user is encountering a 504-error message when attempting to export Daily Incident report. 

Steps: 

1. Navigate to Reports > select module as Incident.
   
   
2. Click Reports.
   
   
3. Open the Daily Incident report.
   
   
4. Click Filter and choose the Registered Time for a duration of one month. Click Export.  

Daily Incident report data can be exported for one month only.  

1.  Log in to the application.
2.  Navigate to Incidents > Manage Incidents. The Manage Incident List page is displayed.
3. Click Incident ID hyperlink.
4.  In the Messages tab, enter description for Messages and Notes for Self sections.

Steps: 

1. Log in to the Apex application.
   
   
2. Navigate to Service Request > My Service Request > Select any Catalog.
   
   
3. Enter values for all the mandatory fields.
   
   
4. Click Submit.
   
   
5. Open the SR in Manage Service Request list page and verify the fields under Catalog Details tab. 

Issue 1: User logged a new incident by assigning a Workgroup, after submitting the Status displays as New and Workgroup attribute is null. 

Issue 2: After assigning the ticket to Analyst, the status of the ticket will display as In-progress, if the same ticket is opened again the Status will change to Assigned. The Workgroup and Analyst attributes will be null. 

Issue 3: If we map any role template to the Category based, the dropdown values options are not displayed

Steps:

1. Log in to the Apex Application.
   
   
2. Navigate to Incident > Manage Incidents >Incident List page.
   
   
3. Click New.
   
   
4. Validate the Status field.