Release Notes v6.1.0.2

150286

Analyst-specific fields such as Notes for self, vendor tab, and other tabs are not available on the end user form. However, these fields are appearing in the change history of the user's incident detail page. This occurs whenever the Analyst updates any information in these fields.

Steps:

1. Log in to Apex application.

2. Click Service Request > My Service Requests.

3. Click SR ID hyperlink.

4. Click > Change History.

N/A

65173

The newly added form control (s) in the Platform’s User Form, is not available in the Sub form’s Publish To Filter set on the Form Designer.

Prerequisites:

1. Navigate to Platform Studio > Designers > Form Designer.

2. Select User form.

3. In Design Form step add Form controls and configure.

Note:

The form controls applicable to above configuration are single-choice, multi-choice, auto-complete, Treeview, and radio button.

Steps:

1. Log in to the Apex application as an Application Designer.

2. Navigate to Design Studio > Designers > Form Designer.

3. Select a Transaction Form which is a Sub Form.

4. In the Publish To section, click Add Filter Set.

5. The newly added fields must be displayed in the Field.

N/A

67825 

The values entered in the Password and Re-enter Password fields are not encrypted on the Monitoring Account page.  

Steps:

1. Log in to the Apex application.

2. Select the Discovery application.  

3. Navigate to Discovery Module > Configurations > Discovery > Monitoring Account.  

4. Click New to create a new Monitoring Account.  

5. Enter all the required details and click Save.  

6. Open the configured Monitoring Account on List view page. 

7. Verify that the Password and Re-enter Password fields are encrypted.  

N/A

152404

The horizontal scroll bar and the bottom page menu are unavailable on the Incident and Service Request list page.  

Steps:  

1. Log in to Apex application as an Analyst.

2. Navigate to Incident > Manage Incident.    

N/A

69424 

When an image larger than 4MB is uploaded, the Service Portal cannot be configured. 

Steps:

1. Log in to the Apex application.

2. Navigate to Application > Service Portal.  

3. Click New > Start from Scratch. 

4. In the General step, fill in all required details, and Click Next. 

5. In the Design Portal step, drag and drop a layout from the Layout tab. 

6. In the Widgets tab, drag and drop any Widget onto the canvas. 

7. Click the Gear icon of the widget to open settings. 

8. Navigate to the Appearance tab, select the Background field and upload an Image. 

   Note: When an image is uploaded in any widget, the Service Portal cannot be configured.

N/A

69099

While selecting the Change History button, the values are not getting translated into Arabic language.  

Steps:  

1. Log in to Apex application as an Application Designer.  

2. Click the Settings icon on the top panel and select Design Studio.  

3. Navigate to Application > Workgroup.  

4. Click an existing Id from the list page.

5. Click Change History on the top panel.  

N/A

152617

List Page Column-Level Filter freezes

when opening the column-level filter on the List page.

The page may freeze if the data source for that column has more than 2,000 records.

For example, applying the filter to the 'Requestor' field, which maps to the User Master with 10,000 records, can cause this issue.

The Requestor field in the filter section takes lots of time to load. An error message is displayed indicating "Page Unresponsive".

Steps:

1. Log in to Apex application as an Analyst.

2. Navigate to Service Management > Incident > Manage Incidents.

3. On the Manage Incidents List page, apply the filter to Requestor column.

Use the Basic or Advanced Filter options on the List page instead of the column-level filter to avoid the page freeze.

69313

Common Master Type and Values are displaying to domains which are not mapped under the Publish step.

Prerequisites:

1. Common Master Type and Common Master Value should be created and published.

2. Form should be created with dropdown field with Common Master as source.

3. Above Form should be created for domain other than one which is mapped in Common Master.

Steps:

1. Log in to the Apex application as end user.

2. Navigate to the created form.

2. Click New.

3. Select required tenant.

4. Click on dropdown value configured.

N/A

53428

Remarks field must be mandatory in Workflow Approval pop-up, when the End User is rejecting an Asset in Fixed Asset Approval page.

Steps:

1. Select Application as Asset Management and Module as Asset Management.

2. Click Fixed form from the menu.

3. Click New and specify the required details and click Save.

4. Login as an Approver.

5. Click on the Asset ID hyperlink which is awaiting for approval.

6. Click Approve and select the Reject option.

7. Click Submit. Verify the Confirmation message displayed.

N/A