Request Status Report by Category

Updated on 06 Jan 2025
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This report is a graphical representation providing insights into the open and resolved service requests by category. It displays all the service request details open and resolved for different categories. Additionally, you can filter the report with the category name to view the data for a specific category.

The Request Status Report by Category is displayed below.

Figure: Request status report by category

The following table explains the options available on the toolbar at the report’s top.

Toolbar components	Description
Pagination	Displays the number of pages available on the report page. Click on the dropdown to view the number of pages. To access a certain page, click on its corresponding number.
First page	Click the first page icon to navigate to the report's first page.
Last page	Click the last page icon to navigate to the report's last page.
Previous page	Click the previous page icon to navigate to the previous page of the report.
Next page	Click the next page icon to navigate to the next page of the report.
Toggle Multipage mode	Select the toggle multipage mode to navigate between multiple pages of the report.
Zoom	Allows you to magnify the content on the report page. Zoom Out - Click - icon to zoom out to reduce the display size of the report. Zoom In - Click + icon to zoom in to increase the display size of the report.
Highlight Editing Fields	This option highlights any editable fields available in the report. It is enabled only if there are any editable fields.
Print	Click the print icon to print the report. You can print the current page of the report.
Print Page	Click the print page icon to print multiple pages of the report.
Export to	You can export the report to PDF, Excel, and Image. To export the report to a specific format, click the dropdown menu to select it.
Search	Click the search icon to search for any text in the report. The search panel has two options to search text. Figure: Search Match Case - You can search text and specify whether to use a case-sensitive search. Match whole word only - You can search text where the full word matches the search results.
Full Screen	Click the full-screen icon to view the report in full-screen view.

Preview Parameters

Click the filter icon to view the preview parameters. You can filter the report content with the available filters in the preview parameters.

Figure: Preview Parameters

The following table explains the filters available under the preview parameters panel.

Filters	Description
Category	Select the required category from the dropdown. All the categories are selected by default.
Tenant	Select the tenant from the dropdown to filter the report data.
Workgroup	Select the required workgroup from the dropdown to filter the report data.
Classification	Select the required classification from the dropdown.
Registered Time	You can choose the incident registered time and date to filter the report data. The following options are available to select the date range for the report. Figure: Registered time
Analyst	Select the required analyst names from the dropdown.
Reset	Click reset to reset the preview parameters. All the parameters will be reset to default values.
Submit	After selecting the preview parameters, click submit for the filters to be applied.