Resolution Code
- 23 Jul 2025
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Resolution Code
- Updated on 23 Jul 2025
- 1 Minute to read
- Print
- PDF
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The Resolution Code is the status code used by the Analysts while resolving an Problem Record. The Resolution Codes defined by Administrator are available to the Analysts while resolving Problem Records.
For example, Temporary Solution Provided, Successful, Not Successful, and so on. You can add or modify the Resolution Codes for a Department.
Note
By default, the Resolution Code is disabled. If required, the Administrator can enable the Resolution Code on the Problem Management Department configuration page, see Configuring Problem Management Module.
Configure Resolution Code
To configure Resolution Code, perform the following steps:
Navigate to Problem > Configuration > Resolution Code.
Figure: Resolution Code
Select the required Department.
Figure: Department
Click Add New on the right-side panel of Resolution Code List page.
Specify the required details on n the Resolution Code Details page. For more information about the fields on the Resolution Code Details page, see the Field Description.
Figure: Resolution Code Details page
Click Submit. The new Resolution Code is saved.
Field Description
The following table describes the fields on the Resolution Code Details page:
Field | Description |
Details | |
Resolution Code | Type in the name for the new Resolution Code. |
Sort Order | Specify the sort order number. The Resolution Code appears in the Resolution Code selection drop-down in the same order on the other pages of the application. |
Default | If the Default check box is selected, the configured Resolution code becomes the default Resolution Code. |
Active | If the Active check box is selected, the Resolution Code becomes an available option on the other pages of the application. |
Actions
This section explains all the icons displayed on the right-side panel of the Resolution Code Details page.
Show List
Click Show List to display the LIST table showing all the Resolution Codes configured for the selected Department.
Figure: Resolution Code List page
Resolution Code ID column in the LIST table displays the ID associated with every configuration.
To edit a Resolution Code, click the Resolution Code. Make appropriate changes and click Submit.
To display the inactive Resolution Codes, click the Include Inactive check box.
Note
When the Resolution Codes are displayed under the LIST table, the Add New on the right-side panel. Click Add New to configure a new Resolution Code.
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