Resolved Request Aging by Classification

Toolbar components 

Description 

Pagination

Displays the number of pages available on the report page. Click on the dropdown to view the number of pages. To access a certain page, click on its corresponding number. 

First page

Click the first page icon to navigate to the report's first page.

Last page

Click the last page icon to navigate to the report's previous page.

Previous page

Click the previous page icon to navigate to the last page of the report.

Next page

Click the next page icon to navigate to the next page of the report.

Toggle Multipage mode

Select the toggle multipage mode to navigate between multiple pages of the report. 

Zoom

Allows you to magnify the content on the report page. 

• Zoom Out - Click - icon to zoom out to reduce the display size of the report. 

• Zoom In - Click + icon to zoom in to increase the display size of the report. 

Highlight Editing Fields

This option highlights any editable fields available in the report. It is enabled only if there are any editable fields.

Print

Click the print icon to print the report. You can print the current page of the report. 

Print Page

Click the print page icon to print multiple pages of the report. 

Export to

You can export the report to PDF, Excel, and Image. To export the report to a specific format, click the dropdown menu to select it. 

Search

Click the search icon to search for any text in the report. The search panel has two options to search text.

Figure: Search

• Match Case - You can search text and specify whether to use a case-sensitive search. 

• Match whole word only - You can search text where the full word matches the search results.

Full Screen

Click the full-screen icon to view the report in full-screen view. 

Filters

Description 

Classification

From the classification dropdown, select the classification for which you want to filter the report data.

Tenant

Select the tenant from the dropdown. 

Registered Time

You can choose the service request registered time and date to filter the report data. The following options are available to select the date range for the report.

Figure: Registered time

Workgroup

Select the list of workgroups to filter the report data.

Category

Select the category from the dropdown list.

Analyst

You can select the name of the analyst from the dropdown list. 

Reset

Click reset to reset the preview parameters. All the parameters will be reset to default values. 

Submit

After selecting the preview parameters, click submit for the filters to be applied.