Reviewer

Updated on 29 Jul 2025
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Who are Reviewers?

A Reviewer can review the Problem Record (PR) once it is in RCA Approved status. Reviewer can Approve, Reject, or Refer back the Problem Record. If the RCA Approver and Reviewer are the same person, the PR is auto-approved after RCA Approval. You can add and modify Reviewers for a for a specific Workgroup.

To configure Reviewer, perform the following steps:

Navigate to Problem > Configuration > Reviewer.
The Reviewer page is displayed.

Figure: Reviewer
On the Reviewer page, click Add New on the ACTIONS panel.
The Reviewer create page is displayed.

Figure: Reviewer
Select the Department and fill in all required details of the Reviewer. For more information about the fields on the Reviewer page, see the Field Description table below.
Click Submit. A new Reviewer is added.

Field Description

The following table describes the fields on the Reviewer page:

Field	Description
Workgroup	Select a Workgroup from the drop-down list. The configured Reviewer can approve Problem Records for the selected Workgroup. You can also select All to allow the Reviewer to approve PRs for all available Workgroups.
RCA Reviewer	Type in the name of the person you want you want to configure as Reviewer for the selected Workgroup. To search for a user name, click the Search icon. For information about searching users, see Searching Users of Platform.
Active	Indicates the status of the Reviewer. If selected, the Reviewer configuration becomes Active and the configured Reviewer can review the PRs for the selected Workgroup. If not selected, the configured Reviewer becomes Inactive. The inactive Reviewers are not displayed in the Reviewer list on the other pages of the application.

Field

Description

Workgroup

Select a Workgroup from the drop-down list. The configured Reviewer can approve Problem Records for the selected Workgroup. You can also select All to allow the Reviewer to approve PRs for all available Workgroups.

RCA Reviewer

Type in the name of the person you want you want to configure as Reviewer for the selected Workgroup. To search for a user name, click the Search icon. For information about searching users, see Searching Users of Platform.

Active

Indicates the status of the Reviewer.

If selected, the Reviewer configuration becomes Active and the configured Reviewer can review the PRs for the selected Workgroup.
If not selected, the configured Reviewer becomes Inactive. The inactive Reviewers are not displayed in the Reviewer list on the other pages of the application.

ACTIONS

This section explains all the icons displayed on the ACTIONS panel of the REVIEWER page.

Show List

Click Show List to display the LIST showing all the configured Reviewers for the selected Department.

To display the Inactive Reviewers, click the Include Inactive checkbox.
To edit an Reviewer, click the name of the Reviewer under RCA Reviewer column. Make appropriate changes and click SUBMIT.

Note
When the configured Reviewers are displayed under the LIST table, the ADD NEW action is displayed on the ACTIONS panel. Click ADD NEW to configure a new Reviewer.

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