Change History and Versioning

Prior to viewing details about Change History of SLA Rule, configure at least one SLA Rule. For more information, refer SLA Rule.

On the SLA List configured SLA Rules are displayed. Upon selecting a SLA Rule you will be redirected to it’s configuration where you can view the Change History and Version. For more information, refer to the following:

• Change History

• Versioning

Change History

Upon performing any changes on the configured SLA Rule, the details of the change is recorded in the Change History of that particular configured SLA Rule. It Specifies the action such as if it was Added or Updated. This is represented as a clickable hyperlink that navigates to properties pop-up window that display the details of change on the properties.

To view the Change History on the SLA Type, perform the following steps:

1. Navigate to Designers > SLA Designer > SLA Rule.
   SLA Type List page is displayed.

2. Click ID hyperlink on the List page to view it’s configuration.
   Figure: SLA Rule List
   

3. Configured SLA Rule is displayed.
   

4. Click Change History icon to view the changes made on this particular SLA Type.
   
   Figure: SLA Type Configuration

5. History Pop-up window is displayed.
   
   Figure: History
   

   Note

   The latest change Date is displayed first with expanded date accordion, while the other following remain collapsed.

   Newly added SLA Rule is displayed on the Change History as Added.

6. Click Modified action hyperlink in the Change History.
   

   Figure: History
   

7. History properties screen is displayed with the change in properties.
   

   Figure: History Properties

   
   For more information on list headers, refer to the following table:

   List Column Header	Description
   Property	Display the field name on which the change was made. Example: If you have made changes on Description field, then it will display the same.
   Old Value	Display the previous value, that is the value before making changes to the SLA Type Configuration. If no value was there then it will display null value.
   New Value	Display the new updated value on the field.
   Updated By	Mentions the name of the user who edited the field value.
   Updated Time	Display the time the change or edit was made by the user.

   Simple Filters is applied to view the filtered results. For more information, refer Simple Filters.

Versioning

For every change made on the configuration, it is logged as a new version with the version number on the SLA Rule Configuration screen.

To view the Versions, perform the following steps:

1. Navigate to Designers > SLA Designer > SLA Rule.
   SLA Type List page is displayed.
   

2. Click ID hyperlink on the List page to view it’s configuration.
   Figure: List page
   

3. Configured SLA Rule is displayed.
   

4. Click Version dropdown, this is represented with v<Version_Number>.
   Example: v1, v2, etc..
   Figure: SLA Type Configuration Version
   

   Note

   Version in blue is the current version.

5. Select the Version you want to change.
   Example: v2
   

6. Click Yes or No on the confirmation message.
   
   Figure: Confirmation Message
   

7. Selected version is applied on the configuration screen.