SLA Value

An SLA value refers to the specific timeframes or targets defined within a Service Level Agreement (SLA) that dictate the expected performance or service levels. It is the timeframe or value associated with a particular metric or parameter that the service provider commits to achieving or maintaining. SLA values are typically expressed as numerical values, time durations, percentages, or specific thresholds that need to be met. They can vary depending on the nature of the service, the criticality of the issue, and the agreed-upon expectations between the service provider and the customer.

SLA values are typically expressed in terms of Priority, CI, Category, Customer, Location based etc.

Prerequisites 

Prior configuring SLA Value, you must configure SLA Type and SLA Rule.

Lets configure SLA Value!
To configure the SLA Value refer to the following:

Configure Value	Change History