Solution

In a Work Order with a Solution field featuring a text area, resolution code selection, closure code options, and possibly additional fields, the solution serves as a detailed account of the steps taken to resolve the reported issue or complete the requested task. This text area allows technicians or service providers to document the specific actions, troubleshooting processes, and any relevant information pertinent to resolving the work order. The selection of resolution codes categorizes the type of resolution achieved, aiding in data analysis and trend identification for future improvements. 

Figure: Solution

Following table describes about the fields in Solution tab:

Field	Description
Solution	Enter all the details about Solution in the provided text area which supports rich text format.
Resolution Code	Select the Resolution Code from the dropdown. Resolution Code categorize the outcome or status of the work performed. They provide a standardized way to classify the resolution achieved for a particular issue or task. Example Resolved, Workaround Implemented, Cancelled, and Partial Resolution, etc.
Closure Code	Select the Closure Code from the dropdown. Denote the reason or status for closing a particular work order. They help categorize why a work order is being closed and provide valuable information for reporting and analysis purposes. Example Resolved, Completed, Awaiting Customer Response, Awaiting Vendor Response, and Closed as Duplicate, etc.
Closure Category	Select Closure Category, by clicking tree view icon . A closure category refers to a broader classification or grouping of reasons for closing work orders. These categories provide a high-level overview of why work orders are being closed and help in organizing and analyzing closure data. Expand to view the configuration screen Figure: Select Closure Category