Login
    Contents x
    Solution
    • 12 Dec 2024
    • 1 Minute to read
    • Print
    • PDF
    Contents

    Solution

    • Updated on 12 Dec 2024
    • 1 Minute to read
    • Print
    • PDF
    Article summary

    In a Work Order with a Solution field featuring a text area, resolution code selection, closure code options, and possibly additional fields, the solution serves as a detailed account of the steps taken to resolve the reported issue or complete the requested task. This text area allows technicians or service providers to document the specific actions, troubleshooting processes, and any relevant information pertinent to resolving the work order. The selection of resolution codes categorizes the type of resolution achieved, aiding in data analysis and trend identification for future improvements. 

    Figure: Solution

    For more information, refer to the following Field Description:

    Field

    Description

    Solution

    Enter all the details about Solution in the provided text area which supports rich text format.

    Resolution Code

    Select the Resolution Code from the dropdown.

    Resolution Code categorize the outcome or status of the work performed. They provide a standardized way to classify the resolution achieved for a particular issue or task.

    Example: Resolved, Workaround Implemented, Cancelled, and Partial Resolution, etc.

    Closure Code

    Select the Closure Code from the dropdown.

    Denote the reason or status for closing a particular work order. They help categorize why a work order is being closed and provide valuable information for reporting and analysis purposes.

    Example: Resolved, Completed, Awaiting Customer Response, Awaiting Vendor Response, and Closed as Duplicate, etc.

    Closure Category

    Select Closure Category, by clicking tree view icon .

    A closure category refers to a broader classification or grouping of reasons for closing work orders. These categories provide a high-level overview of why work orders are being closed and help in organizing and analyzing closure data.

    Select Closure Code screen

    Figure: Select Closure Category


    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout