SR Reports

Within an organization's IT Service Management system, service request reports offer important insights into the quantity, kinds, and turnaround times of service requests. These reports usually contain information like the number of service requests received, broken down into service categories and request types, the average time it takes to complete a request, and the proportion of requests that are addressed within predetermined service level standards. IT teams use service request reports to find patterns, areas for development, and requirements for resource allocation. By offering data-driven insights into the efficacy and efficiency of service delivery procedures, they also assist in decision-making, which eventually improves customer happiness and the performance of IT services as a whole.

List of Service Request Reports

The following table lists the service request reports: