- 22 Oct 2024
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SR Reports
- Updated on 22 Oct 2024
- 1 Minute to read
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Service request reports are essential for maintaining operational efficiency and ensuring smooth service delivery. These reports offer detailed insights into request trends, fulfillment times, and bottlenecks, enabling organizations to optimize their service processes and improve response times. Along with service request reports, other critical reports include CSAT (Customer Satisfaction) reports and various SLA (Service Level Agreement) reports, such as fulfillment, response, and time reports. Together, these reports provide a comprehensive view of service performance, helping organizations enhance customer satisfaction, meet service level commitments, and drive continuous improvement in managing and fulfilling service requests effectively.
List of Service Request Reports
The following table lists the service request reports:
CSAT Compliance By Analyst
CSAT Compliance By Category
CSAT Compliance By Classification
CSAT Compliance By Location
CSAT Compliance By Priority
CSAT Compliance By Workgroup
Resolution SLA By Analyst
Resolution SLA By Category
Resolution SLA By Classification
Resolution SLA By Location
Resolution SLA By Workgroup
Response SLA By Analyst
Response SLA By Category
Response SLA By Classification
Response SLA By Location
Response SLA By Workgroup
SLA Time By Analyst
SLA Time By Category
SLA Time By Classification
SLA Time By Location
SLA Time By Priority
SLA Time By Workgroup