SR Reports

Service request reports are essential for maintaining operational efficiency and ensuring smooth service delivery. These reports offer detailed insights into request trends, fulfillment times, and bottlenecks, enabling organizations to optimize their service processes and improve response times. Along with service request reports, other critical reports include CSAT (Customer Satisfaction) reports and various SLA (Service Level Agreement) reports, such as fulfillment, response, and time reports. Together, these reports provide a comprehensive view of service performance, helping organizations enhance customer satisfaction, meet service level commitments, and drive continuous improvement in managing and fulfilling service requests effectively.

List of Service Request Reports 

The following table lists the service request reports:

• CSAT Compliance By Analyst

• CSAT Compliance By Category

• CSAT Compliance By Classification

• CSAT Compliance By Location

• CSAT Compliance By Priority

• CSAT Compliance By Workgroup

• Resolution SLA By Analyst

• Resolution SLA By Category

• Resolution SLA By Classification

• Resolution SLA By Location

• Resolution SLA By Workgroup

• Response SLA By Analyst

• Response SLA By Category

• Response SLA By Classification

• Response SLA By Location

• Response SLA By Workgroup

• SLA Time By Analyst

• SLA Time By Category

• SLA Time By Classification

• SLA Time By Location

• SLA Time By Priority

• SLA Time By Workgroup