Surveys

22 Oct 2024
2 Minutes to read

Surveys

Updated on 22 Oct 2024
2 Minutes to read

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Feedback is essential for continuous improvement and enhancing the customer experience, providing valuable insights into customer expectations. Survey offers customizable options for collecting feedback.

You can perform the following functions in the Surveys screen:

Participate in Survey

To participate in a Survey, perform the following steps:

Navigate to Surveys > Surveys > My Surveys.
The My Surveys list is displayed.

Figure: My Survey List page
Click New to participate in a Survey.
The My Surveys page is displayed.
Figure: My Surveys

Enter the required details as described in the following table and click Save.

Field	Description
Tenant	Select a Tenant or Department from the list. By default, the value is selected.
Requestor	Select the requestor from the list. By default, logged-in user’s name is selected.
Category	Select the category for which you want to create a survey.
Survey Type	Select the type of Survey widget. There are four Surveys: My Surveys CSAT Survey IT Satisfaction Survey Technology Adoption Survey

My Surveys

This survey is intended to gather insights on various aspects of the company. Your feedback will help us identify strengths and areas for improvement, allowing us to improve our services and better meet your needs.

Click My Surveys to view the Survey feedback page. Enter the required details as described in the following table and click Save.
Figure: Survey

Field	Description
Employee Name	By default, the logged-in user name displayed.
Tenant	Select a Tenant or Department from the list.
Survey Type	Select type of the Survey from the list. Click to select the type of category.

CSAT Survey

Evaluate and enhance our mobile operator services by sharing your insights through this quick survey. Your feedback helps us improve and better meet your communication needs.

To participate in CSAT Survey, click CSAT Survey widget from the My Survey screen.

Figure: CSAT Survey

Specify the required information requested in the CSAT Survey and click Save.

IT Satisfaction Survey

The IT Satisfaction Survey is a vital tool for any organization that relies on technology to support its operations. It provides insights into employees' satisfaction and experiences with IT services, including hardware, software, network, helpdesk support, and cybersecurity.

To participate in IT Satisfaction Survey, click IT Satisfaction Survey widget from the My Survey page.

Figure: IT Satisfactory Survey

Specify the required information requested in the IT Satisfactory Survey and click Save.

Technology Adoption Survey

Technology Adoption Survey is designed to evaluate the adoption and usage of technology tools and solutions within our organization. Your participation is crucial in helping us understand the current state of technology use and identify opportunities for improvement and innovation.

To participate in Technology Adoption Survey, click Technology Adoption Survey widget from the My Survey page.

Figure: Technology Adoption Survey

Specify the required information requested in the Technology Adoption Survey and click Save.

View Survey

To view Surveys, perform the following steps:

Navigate to Surveys > Surveys > My Surveys.
The My Survey list page is displayed.

Figure: My Survey List page
Click Survey tile from the My Survey list.
The Survey details page is displayed.
Figure: Survey
Figure: Survey
Figure: Survey
You can view the details of the survey, along with the ratings assigned to each individual element.

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