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    Urgency
    • 29 Jul 2025
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    Urgency

    • Updated on 29 Jul 2025
    • 1 Minute to read
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    • PDF
    Article summary

    Urgency is an indication of how quickly a Problem Record (PR) should be resolved, otherwise, it may have a significant impact on business processes. You can add and modify Urgency details for a PR.

    Configure Urgency

    To configure Urgency, perform the following steps:

    1. Navigate to Problem > Configuration > Urgency.

      Figure: Urgency

    2. Select the required Department.

    3. Click Add New or icon.

    4. Specify the required new Urgency details. For information about the fields on the Urgency Details page, see Field Description.

      Figure: Urgency Details Page

    Field Description

    The following table describes the fields on the URGENCY page:

    Field

    Description

    Details

    Urgency Name

    Type in a name for the Urgency.

    Sort Order

    Type in the sequence number to indicate the position of the value in the Urgency list.

    Default

    Select this check box to display this Urgency as a default selection on the other pages of the application.

    Active

    Indicates the status set for the Urgency.

    • If selected, the Urgency value becomes an available Urgency option on the other pages of the application.

    • If not selected, the Urgency value becomes an inactive value. The inactive Urgency values are not displayed in the Urgency list on the other pages of the application.

    1. Click Submit. A new Urgency value is configured.

    Actions

    This section explains all the icons displayed on the Actions panel of the Urgency page.

    Show List

    Click Show List or to display the LIST table showing all the Urgency values configured for the selected Department.

    Figure: Urgency List Page

    Urgency ID column in the LIST table displays the ID associated with every configuration.

    • To edit an Urgency value, select the Name of the Urgency. Make appropriate changes and click Submit.

    • To display the inactive Urgency values, click the Include Inactive check box.

    Note

    When the Urgency values are displayed in a list, Add New is displayed on the right-side panel. Click Add New to configure a new Urgency value.

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