View and Modify CIs
- 30 Jul 2025
- 1 Minute to read
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View and Modify CIs
- Updated on 30 Jul 2025
- 1 Minute to read
- Print
- PDF
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You can view and modify the CI details on the CI ID page. For more information about fields and icons on the CI ID page, see Adding Configuration Items.
How to Modify CIs?
A related Change Record (CR) should be created for modifying a CI (see: Creating Change Records). You cannot modify a CI directly. Only after the related CR is Implemented, the linked CI can be modified. Make the changes as per the CR and submit the changes . For more information about fields and icons on the CI ID page, see Adding Configuration Items.
Figure: CI ID
Actions
This section explains all the icons displayed on the ACTIONS panel of the CI ID page.
CI List
Click Show List to view the list of CIs configured. For information about viewing list of CIs, see Viewing List of CIs.
Relationship
Click Relationship to view the relationship of the CI with the other CIs. You can view the Parent CI, Child CI, Peer CI, and Service CI.
The Parent CI is shown in blue color, Child CI is shown in white color, Peer CI is shown in red color, and Service CI is shown in yellow color in the diagram.
Move around the CI icons for better readability. Click the Restore button to restore diagram to the original form.
Upon double-clicking a CI, it's immediate Child/Peer CIs are expanded and shown. The number of relationships a CI has with other CIs is displayed under the CI node within parenthesis.
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