View Contract
- 22 Oct 2024
- 3 Minutes to read
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View Contract
- Updated on 22 Oct 2024
- 3 Minutes to read
- Print
- PDF
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ITAM analysts are crucial in managing contracts. They can quickly access information about contract numbers, status, and details of each contract. The list page includes features such as filters, sorting options, export, and search functionality to customize the list page as per specific preferences.
View logged Contracts
To view the logged contracts, perform the following steps.
Navigate to Asset Management.
Figure: Dashboard
Navigate to the left menu by hovering the mouse to the left of the screen.
Click Asset Management > Contracts > Manage Contracts to view the list of contracts created.
Figure: Manage Contracts list page
Click and open the Contract ID that you wish to view or update. The contract ID details page is displayed.
Figure: Contract details page
View, edit, and update information on the details page.
Click Save to save the edited details for the contract.
Click Cancel if you do not wish to save the changes made.
Click Reset if you wish to reset the contract form.
Status of Contract
Click on the dropdown to change the status of the Contract as the progress of the Contract.
Figure: Status of contract
The different options present in the Status dropdown are:
Approved
Under Review
Pending Approval
Draft
Active
Expired
Cancelled
Renewal Pending
Terminated
Archived
Contract History
Click the Contract History icon to view the change history associated with the contract.
Figure: Contract history
The audit logs screen appears as below.
Figure: Audit logs
Change History
View the complete record or log of all the changes made to the contract throughout its lifecycle by clicking on the Change History tab. View the Change History in Timeline View or Tabular View.
Figure: Timeline or Tabular view
Click on the date ribbon to expand it and view the complete details of the changes made to the contract.
Figure: Change history details
After clicking the date ribbon, the following screen displays all the changes made to the contract history and on which date and time.
Figure: Details of change history
Click the name of the person who made the change. Further details regarding the change history like Status changes, Message are displayed.
Figure: Change History - Status, Notes, Message
Export the details about Change History by clicking 
icon.
Access History
It presents access details and history in reverse chronological order.
Figure: Access history
Click on each date log to expand and view the details of who accessed the contract and the corresponding date and time.
Figure: Access History details
Workflow History
View the entire history and progress of the Workflow associated with the contract in the Workflow History tab. Workflow History refers to a log or record of actions and events that have taken place during a workflow or business process.
Click on the individual log to expand and view the complete details of Workflow.
Figure: Workflow history
Click 
icon to view the associated Workflow. The below screenshot displays a sample workflow.
Figure: Workflow diagram
Link History
Link History is a record or log of the association that the contract has with other records or any relevant information within the ITSM system. It helps track the history of connections between the contracts and other records, providing a comprehensive view of its lifecycle and interactions.
Link History tab further has different tabs for different records that are linked to the contract. Click the individual tab to view details of the ticket which is linked to the contract.
Figure: Link history
Click the record ID to open the details of the record in a different tab.
BR History
View the list of Business Rules triggered and satisfied for the contract under the BR History tab. It also provides a log of the Business Rules triggered with details.
Figure: BR History tab
Click the date ribbon to expand and view the Business Rule in detail.
Figure: Business Rule details
Click Rule(s) Processed to view the Business Rules which are processed and which are not processed. The following pop-up window opens displaying the details of the Business Rules.
Click Conditions satisfied tab to view the Business Rules which are triggered and satisfied for this SR. The number mentioned within the parentheses specifies the number of Business Rules which are satisfied.
Figure: Business Rule satisfied
Click the dropdown caret 
icon to expand the Business Rule. (Refer the following screenshot)
Figure: Business Rule satisfied
When you hover-over the Business Rule, it will display a tooltip displaying the name of the Business Rule. Click the Business Rule to view the configured Business Rule in a new window.
Figure: View Business Rule
Click Conditions not Satisfied tab to view the Business Rules which are not triggered and not satisfied for this SR. The number mentioned in parentheses specifies the number of Business Rules which are not satisfied.
Figure: Business Rule not satisfied
Click 
icon to expand the Business Rule. When you hover-over the Business Rule, it will display a tooltip with the name of the Business Rule. Click the Business Rule to view the configured Business Rule in a new window. The search function is available for BR History logs using keywords as shown below.
Figure: Search Business Rule
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