Operation Level Agreement List

The configured Operation Level Agreements are displayed on the List page for the Admin to manage the OLA. The list page provides the data about the each of the configured OLA using a column header.

You can perform following actions on the List page:

• View List page

• Apply Filters

• Change / Audit History

View OLA List

After you configure the OLA, the OLA is added to the List page. You will be able to view the configured OLA attributes such as ID, Created Date, Service Name, Status, Description and Service Group details in a list format.

To view the configured OLA, perform the following steps:

1. Log in to the Application as an Admin.
   

2. Navigate to SLA > User > Operational Level > Operational Level Agreement List.
   Operation Level Agreement List is displayed.
   

   Figure: Operation Level Agreement List

   For more information, refer to the following Field Description:

   Field	Description
   ID	Specify the OLA name, you must click on the ID to view the OLA configuration.
   Created Date	Indicate the data of OLA creation along with Time.
   Service Name	Displays the Service Name of the configured OLA.
   Status	Displays the current status of the OLA enabling it easy for the user to identify the state of OLA from the List page.
   Description	Displays the description that is configured in the OLA.
   Service Workgroup	Displays the Service Workgroup name that is assigned on the particular OLA configuration.

3. You can further view the list page in the following display:
   

   1. Tabular View: To view the list page in a table format select Tabular View option on the List page.
      By default this option is selected an appears as displayed in the previous figure.
      

   2. Tile View: Click Tile View on the list page to view the OLA configuration details in a card format. The following figure displays its view.
      

      Figure: OLA - Tile View

Apply Filters

To find the required OLA configurations on the list page, you are enabled to Filter and Search the required OLA details on the List page. This makes it easy and convenient for the user to find the OLA and look for the required details within the list page quickly.

To apply Filters, perform the following steps:

1. Log in to the application as an Admin.
   

2. Navigate to SLA > User > Operational Level > Operational Level Agreement List.
   

3. Filters popup window is displayed. Select the required field details, select the Department and click Submit.
   

   Figure: Operation Level Agreement List
   

4. Based on the selected fields, OLA list page is displayed.

   Note

   A List of configured OLAs are displayed for the selected Tenant.

   
   

   Figure: Operation Level Agreement List
   

5. To make any further search changes to the list page, click Filters icon  filter the required search result click Submit.
   

   

   Figure: Filters

Change / Audit History

You will be able to view the changes made on a particular OLA through the Change History on Action Panel of the Record. This provides details about the old value and the new value along with more information.

To view the changes on the OLA configuration that is taken from the Master Data, perform the following steps:

1. Log in to the application as an Admin.
   

2. Navigate to SLA > User > Operational Level > Operational Level Agreement List.
   OLA List page is displayed.
   

   Figure: OLA List
   

3. Click on the OLA ID hyperlink to view the SLA configuration.
   

4. Hover on the Action Panel and select Change History to view the changes on the OLA.
   

   Figure: OLA Configuration
   

5. Audit History is displayed.
   

   Figure: Audit History