Service Improvement Plan List

The configured Service Improvement Plans are displayed on the List page for the Admin to manage the SIP. The list page provides the data about the each of the configured SIP with a column header.

You can perform following actions on the List page:

• View List page

• Apply Filters

View SIP List

After you configure the SIP, the SIP is added to the List page. You will be able to view the configured SIP attributes such as ID, Created Date, Service Name, Status, Description and Service Group details in a list format.

To view the configured SIP, perform the following steps:

1. Log in to the Application as an Admin.
   

2. Navigate to SLA > User > Service Quality > Service Improvement Plan > Service Improvement Plan List.
   Service Improvement Plan List is displayed.
   

   Figure: Service Improvement Plan List

   For more information, refer to the following Field Description:

   Field	Description
   Service Improvement Plan ID	Indicates the unique ID, you must click on the ID to view the SIP configuration.
   Customer	Indicate the Customer name for which SIP is configured for.
   Service Name	Displays the Service Name of the configured SIP.
   Project Type	Indicates the Project Name of SIP.
   IT In Charge	Displays the user who is in charge of IT.
   Status	Displays the current status of the SIP enabling it easy for the user to identify the state of SIP from the List page.

3. You can further view the list page in the following display:
   

   1. Tabular View: To view the list page in a table format select Tabular View option on the List page.
      By default this option is selected an appears as displayed in the previous figure.
      

   2. Tile View: Click Tile View on the list page to view the SIP configuration details in a card format.
      The following figure displays its view.
      

      Figure: SIP - Tile View

Apply Filters

To find the required SIP configurations on the list page, you are enabled to Filter and Search the required SIP details on the List page. This makes it easy and convenient for the user to find the SIP and look for the required details within the list page quickly.

To apply Filters, perform the following steps:

1. Log in to the application as an Admin.
   

2. Navigate to SLA > User > Service Quality > Service Improvement Plan > Service Improvement Plan List.
   

3. Click Filters and select the required Customer or Status.
   

   Figure: Filters