Configure Classification

The Classification of an issue is based on the Tenant that it is configured. Configuring classification for a work order supports the root and child relationship to link the issues appropriately.

To configure Classification in a work order, perform the following steps:

1.  Log in to the Summit application.
   
   
2. Navigate to Design Studio > Service Management > Work Order > Configurations > WO Masters > Classification.
   The classification tree is displayed.
   Figure: Classification Tree
   
   
3.  Right-click to perform Node Actions.
   Figure: WO Classification Node Actions
   
   Refer to the following table of the functionality of the Node actions:

   Node Action	Description
   Create Root Node	Allows the admin to create a new Root node Classification. Example: Upgrade Figure: WO Root Node Classification
   Create Child Node	Allows the Admin to create a new Child Node under the Root Node Classification. Example: - Upgrade (Root Node)                        - Hardware Upgrade (Child Node) Figure: WO Child Node Classification
   Rename	Allows the Admin to rename the existing Classification.
   Deactivate	Allows the Admin to Deactivate and later activate the WO Classification (This applies to both Root as well as Child Nodes).
   Set as Default	Permits the Admin to set the WO Classification as a Default Value across all the pages where the Classification field for Work Order is applicable.
   Add Icon	Allows the admin to add an Icon for the Classification. Figure: WO Classification Icon
   Add Description	Allows the Admin to Describe the WO Classification Node. This is applicable for both Root as well as Child Node. Figure: WO Classification Node Description