Configure Closure Code

Closure Codes provide a standardized way to categorize and document the outcomes of various work items, such as incidents, service requests, changes, or problems. Standardization ensures consistency and uniformity in data entry, making it easier to analyze and report on the data. By using closure codes, the reason for closing a work item becomes clear and transparent. It helps IT staff, stakeholders, and end-users understand the outcome of the work performed, leading to better communication and decision-making.

To configure a Closure Code, perform the following steps:

1.  Log in to the application.
   
   
2.  Navigate to Design Studio > Service Management > Work Order > Configurations > WO Masters > Resolution Code.
   The configured Closure Code list is displayed.
   Figure: Closure Code list
   
   
3. Click New.
   The closure Code configuration page is displayed.
   Figure: Closure Code Configuration
   
   
4. Enter the appropriate details in the required fields.
   
   Refer to the following table for Field Description:

   Field	Description
   Tenant	Specifies the Tenant name.
   WO Closure Code	Mentions the Closure Code for Work Order. Note Standardized codes are used to identify the reason why a work order was closed, facilitating better reporting, analysis, and decision-making for IT Teams.
   Description	Describes about the Closure Code.
   Sort Order	Specifies a value to set the sorting position in the WO Closure Code list section or WO Closure Code drop-down inside the Group across the Application. Note The Sort Order field accepts values from 0 to 999. The Closure Code is executed alphabetically on the pages irrespective of the number of Closure Codes that are configured with the same Sort Order or without any sort order. Example If Closure Code 1 (Resolved) is configured with sort order value 1.  Closure Code 2 (Auto Closed) is configured with sort order value 2. Closure Code 1 (Resolved) is placed on top of Closure Code 2 (Auto Closed) across all the pages.
   Active	Indicates that the configured Closure Code is Active on all the pages wherever it is been used.
   Default	Indicates if the WO Closure Code is set as Default then this value will be considered as Default value when used across the pages.

5. Click Save.
   Configured Closure Code list page is displayed.
   Figure: Closure Code list