Configure Pending Reason

Pending reasons allow you to identify and document the reasons for delays in completing work orders. By categorizing and recording these reasons, you can analyze patterns and address common issues that lead to delays. The data on pending reasons can be valuable for historical analysis. It can be used to generate reports and metrics, allowing you to measure performance, identify trends, and make data-driven decisions.

To configure Pending Reason for a work order, perform the following steps:

1.  Log in to the application.
   
   
2. Navigate to Design Studio > Service Management > Work Order > Configurations > WO Masters > Pending Reason.

   The pending Reason list page is displayed.
   Figure: Work Order Pending Reason

3.  Click New.
   Configuration page is displayed.
   Figure: Pending Reason Configuration
   
   
4.  Enter the appropriate details in the required fields.
   
   Refer to the following table for the field description: 

   Field	Description
   Tenant	Specifies the Tenant name.
   WO Pending Reason	Mentions the reason for Pending the WorkOrder. Note Provide an explanation or justification for why a Work Order is currently in a pending state.
   Description	Describes about the Pending Request.
   Sort Order	Specifies a value to set the sorting position in the WO Pending Reason list section or WO Pending Reason drop-down inside the Group across the Application. Note The Sort Order field accepts values from 0 to 999. The Pending Reason is executed alphabetically on the pages irrespective of the number of Pending Reasons that are configured with the same Sort Order or without any sort order. Example If Pending Reason 1 (Approver Unavailable) is configured with sort order value 1.  Pending Reason 2(Not a Valid WorkOrder) is configured with sort order value 2. Pending Reason 1 (Approver Unavailable) is placed on the top of Pending Reason 2 (Not a Valid WorkOrder) across all the pages.
   Active	Indicates that the configured Pending Reason is Active on all the pages wherever it is been used.
   Default	Indicates if the WO Pending Reason is set as Default then this value will be considered as Default value when used across the pages.

5.  Click Save.
   The configured Pending Reason list is displayed.
   Figure: Pending Reason List