Configure Priority

Incorporating priority levels in Work Order Management enables organizations to manage their resources effectively, address critical issues promptly, and provide better customer service. By using priority to categorize and prioritize work orders, businesses can streamline their service delivery processes and maintain high levels of customer satisfaction.

To configure Priority in a work order, perform the following steps:

1.  Log in to the application.
   
   
2.  Navigate to Design Studio > Service Management > Work Order > Configurations > WO SLA Configs > Priority.
   The configured Priority list is displayed.
   Figure: Priority List
   
   
3.  Click New.
   The Priority configuration page is displayed.
   Figure: Priority Configuration
   
   
4.  Enter the appropriate values in the required fields.
   
   Refer to the following table for the field description: 

   Field	Description
   Tenant	Specifies the Tenant name.
   WO Priority	Mentions the Priority of the work order.  Note Priority is the result of evaluating the intersection of impact and urgency, which allows organizations to effectively prioritize work order based on their severity and the level of disruption they may cause.
   Description	Describes the Priority of the Work Order.
   Sort Order	Specifies a value to set the sorting position in the WO Impact list section or WO Impact drop-down inside the Group across the Application. Note The Sort Order field accepts values from 0 to 999. The Priority is executed alphabetically on the pages irrespective of the number of Priorities that are configured with the same Sort Order or without any sort order. Example If Priority 1 (P1) is configured with sort order value 1.  Priority 2 (P2) is configured with sort order value 2. Priority 1(P1) is placed on top of Priority 2(P2) across all the pages.
   Highlight Color	Specifies the color in which the priority is highlighted.
   Active	Indicates that the configured Priority is Active on all the pages wherever it is been used.
   Default	Indicates if the WO Impact is set as Default then this value will be considered as Default value when used across the pages.

5.  Click Save.
   The configured priority is displayed on the priority list.
   Figure: Priority List