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    Workgroup Location Status Priority and User Matrix
    • 24 May 2024
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    Workgroup Location Status Priority and User Matrix

    • Updated on 24 May 2024
    • 1 Minute to read
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    Article summary

    Workgroup Location, Status, Priority, and User Matrix is used to assign and track incidents depending on the workgroup location, status, priority, and the users engaged in Incident resolution. By taking into account the workgroup's location, the incident's current status, its priority level, and the users in charge of addressing the problem, this matrix aids in organizing and prioritizing incident resolution efforts.

    User Persona: Administrator

    Let's explore the following use-case.
    Use Case
    User Persona: Administrator
    Solution
    NovaTech has a requirement where it needs to track and manage various tasks across different workgroups, locations, and users based on the current status of the Incident. To resolve this, the Administrator sets up a Matrix with the Workgroup, Location, Status, Priority, and Users on the columnar level and tasks at the row level. This helps in easy tracking of tasks to the specific values. The matrix helps in resource allocation, workload balancing, and overall project coordination. 

    Configure Workgroup Location Status Priority and User Matrix  

    To configure Workgroup Location Status Priority and User Matrix, perform the following steps. 

    1.    Navigate to Design Studio > Module > Configuration > Matrices > Workgroup Location Status Priority and User Matrix. The admin can view the list of all configured Workgroup, Location, Status, Priority and User Matrix items. To learn more about managing the list page navigate to Manage Workgroup Location Status Priority and User Matrix . 

    Figure: Workgroup Location Status Priority and User Matrix

    2.    Click New on the right side of the page. The following page is displayed. 

    Figure: Workgroup Location Status Priority and User Matrix

    FieldDescription

    Tenant*    		A Tenant is similar to a department within an organization that provides support related to an IT or a facility.
    Criteria Choose the criteria for configuration.

    Workgroup*

    		Select the workgroup from the drop-down list. Available options are based on the Workgroup configuration done at Admin level.
    Location*
    		This a drop-down list and multi selection is provided.
    Status*
    		Select the appropriate Status for the configuration.
    Dropdown values available are: New, In Progress, Pending, Resolved, Closed, Cancelled
    Priority*
    		Priority refers to the precedence in which this Incident configuration must be considered.
    RecipientsSpecify the stakeholders that need to be configured.
    StakeholdersChoose the Users to be configured for the Workgroup Location Status Priority and User Matrix 
    Active
    		Select the checkbox to make Workgroup Location Status Priority and User Matrix available on the other pages of the application.

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