Overview

Measuring Impact and driving excellence will harness the Power of Work Order Insights!

In work order Management, Impact typically refers to the degree of effect or consequence a particular work order or service request has on the operations, assets, or resources of an organization. It helps to prioritize and categorize work orders based on their potential impact on the business and the urgency required for resolution. When users or customers submit work orders, they may provide information about the impact level, which is then used by the organization's service management system to determine the appropriate response time and resource allocation for addressing the issue. The impact level is often combined with "Urgency" which guides the order in which work orders are handled.

User Persona: Administrator

Figure: Impact Benefits

Assigning an impact level to work orders helps prioritize tasks based on their significance. High-impact work orders that affect critical operations or customer satisfaction can be given higher priority, ensuring they are addressed promptly.

Let's configure Impact for a work order, click on the following icon for configuration details:

Configure	Manage