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Updated on 13 Sep 2023
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Elevate Efficiency with Work Order Prioritization!

In Work Order Management, "Priority" refers to the importance or urgency of a specific work order or service request. Priority is used to categorize and determine how work orders should be addressed based on their criticality and impact on business operations. When users or customers submit work orders or service requests, they may provide information about the priority level, which is then used by the organization's service management system to prioritize and allocate resources accordingly.

User Persona: Administrator

Figure: Priority Benefits

Let's explore the following use case.

User Persona: Administrator

Solution

IT support company that uses a Work Order Management system to handle IT-related issues for various clients. Similarly,
a client submits a WorkOrder reporting that their entire office network is down, and employees cannot access critical applications.

The system recognizes the high priority of this work order, and it is immediately escalated to the top of the queue.

Priority: High

The IT support team was notified, and they began investigating the issue urgently. Resolving this problem takes precedence over other lower-priority work orders since the entire business operations of the client are severely impacted.

Let's configure Impact for a work order, click on the following icon for configuration details:


Configure	Manage

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