The chatbot uses agent memory to store and retrieve essential information, enabling personalized, efficient interactions.
Core Features
Agent Memory: Remembers key workflow fields (e.g., approver, workgroup, priority). Updates automatically with latest values.
Transaction History: Retains session-based history, accessible on demand. Cleared after logout or expiry.
Preference Cache: Stores user preferences (e.g., language, format) per session. Applies automatically and updates dynamically.
On-demand Retrieval: Provides stored transactions or preferences when requested, with clear messaging if none exist.
Context Retention: Maintains conversation context within a session, even after chat reset. Cleared at logout or timeout.
Security and Performance: Enforces access rules, protects sensitive data, and ensures efficient storage/retrieval.
Figure: Enhancing Chatbot Interactions