Enterprise Knowledge Search enables AIW to retrieve, summarize, and respond to enterprise-related queries using content stored in repositories such as Knowledge Articles and SharePoint. The feature leverages Natural Language Processing (NLP) and Retrieval-Augmented Generation (RAG) to deliver accurate, contextual answers along with source references and follow-up suggestions, ensuring faster decision-making and improved user engagement.
The feature uses Natural Language Processing (NLP) and Retrieval Augmented Generation (RAG) to:
Search across KAs and SharePoint documents
Extract relevant information
Generate concise, contextual answers
Display the source document name as a clickable hyperlink
Suggest contextual follow-up questions to drive deeper exploration
This ensures faster decision-making, improved compliance, and better user engagement with enterprise knowledge.
To search knowledge articles, perform the following steps:
Log in to the application.
Click the AIW bot icon at the bottom-right of the page.
Enter a natural-language enterprise-related query.
Example: “I am unable to backup my documents in OneDrive”AI agent searches configured SharePoint repositories using RAG.
Agent generates a summarized answer with clickable links.
Figure: Enterprise Knowledge SearchCopilot displays the answer, source document link(s), and follow-up questions.
Note
AIW supports only Apex Knowledge Articles and SharePoint as of now and Confluence is not supported.