The AIW chatbot is designed to support you with helpful, easy-to-understand responses every time you interact with it. To ensure your experience is seamless and productive, every chatbot reply is crafted to be clear, concise, consistent, and, when needed, actionable—empowering you to resolve IT queries quickly and confidently.
Clarity
Each response provides straightforward information without unnecessary jargon or ambiguity, so you always know what the chatbot is asking or telling you.Conciseness
The chatbot delivers answers that are to the point, avoiding lengthy or confusing explanations.Consistency
The chatbot uses familiar language, consistent terms, and a predictable style so you know what to expect in every conversation.Actionability
If your request requires a next step, the chatbot will tell you exactly what to do or offer links for easy follow-up. When information is all you need, the chatbot guides you to the best possible outcome.
Actionable Response
Agent seeks confirmation before proceeding with important tasks that is associated with an Action.
AI Agent: “To Ready to create incident for: Shall I proceed? (yes/no)”
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Figure: Actionable Response
Expert Response
Educates the user that scope of the prompt is not within the area of expertise. Clear and actionable bot responses minimize confusion and help you complete tasks faster, ensuring you always know what’s happening and what to do next.
AI Agent: I appreciate you reaching out, but I'm specifically designed to assist with IT and technology-related matters. Your question appears to be about Non-IT topic name, which is outside my area of expertise. Is there anything technology-related I can help you with today?
Figure: Expert Response