To ensure a seamless support experience, the AIW chatbot now provides consistent, reliable web links and redirects. Whenever the chatbot shares a link—whether to an internal resource, knowledge article, or an external site—you can trust that it will lead to a valid, functional web page that clearly displays the intended information or action.
All Links Work: Any link the chatbot provides will direct you to a working web page. If a resource is moved or unavailable, the chatbot will not share it.
Consistency in Experience: Web pages opened through links in the chatbot will always show what they are labeled or described to display. You will not encounter unexpected content or navigation.
Internal and External Pages: The same standard applies whether you are sent to a page inside the company portal or an approved external website.
Link and Redirection
When the chatbot shares a link to a knowledge base article about password resets, clicking it will always open the relevant article.
If you receive a link to a service request form or status dashboard, the page will match the chatbot’s description and function properly.
External links (such as to vendor support or IT news) are checked for accuracy and stability before being offered.
What to do if link does not work?
If you ever encounter a broken or incorrect link:
Try refreshing the page or checking your connection.
Report the issue to the IT Service Desk with the link and a brief description. The support team will address the issue promptly.
Delivering consistent and functioning links in the chatbot ensures you have a reliable, predictable, and frustration-free experience while resolving your IT needs. You can confidently use the links provided to access knowledge, forms, or related resources.