Approve Service Catalog

You can create SRs along with the Approval using the following API Request.

Service Name	HTTP Method
SR_ApproveServiceCatalog_Workflow	POST

With Custom Attributes

Without Custom Attributes

Sample Request

{
 "ServiceName":"SR_ApproveServiceCatalog_Workflow",
   "objCommonParameters":{      
      "_ProxyDetails":{
       "AuthType": "APIKEY",
        "APIKey": "XXXXXXXXXXXXXXXXX",
         "ProxyID":0,
         "ReturnType":"JSON"       
      },    
         "objSRServiceTicket":{"UserId":"229","CurrentLevelApprovers":"","TicketID":134,"SupportFunction":"IT","WorkgroupID":1,"ServiceTicketID":134,"ApprovalDelegatedId":0,"ApprovalRemarks":"Approving SR for the testing purpose,please ignore","Status":"true","CurrentApprovalLevel":"1","Org_ID":"1","ServiceCatalogID":31,"HasCompleteApprovalFlow":0,"ServiceCategoryID":1,"ForwardUserId":0,"ListSRApprovals":[],"DelegationMode":0,
"strCustomAttributes":"[{\"Attribute_ID\":387,\"Attribute_Name\":\"Pickup align date\",\"Attribute_Value\":\"2021-01-08\",\"Attribute_Type\":\"Date\"},{\"Attribute_ID\":\"388\",\"Attribute_Name\":\"Transporter\",\"Attribute_Value\":\"398\",\"Attribute_Type\":\"DropdownList\"}]"
                    
               }
   }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
Service Name	STRING	The name of the static service (SR_ApproveServiceCatalog_Workflow).	FALSE
APIKey	STRING	APIKey that is generated that is described in API Authentication and Authorization section. Value should be APIKey.	FALSE
AuthType	STRING	Type of Authentication.	FALSE
ProxyID	INTEGER	Type of the request return. The value should be 0.	FALSE
ReturnType	STRING	Type of the request return. For Example: Json, XML, YAML, etc.	FALSE
OrgID	INTEGER	Unique Identification of the Organization. The value should be 1.	FALSE
UserID	INTEGER	Unique Identification of the user. It is a approver User ID.	TRUE
TicketID	INTEGER	Identification number of the ticket.	FALSE
SupportFunction	STRING	Type the support function information. For example: IT.	FALSE
WorkgroupID	INTEGER	Identification number of the Workgroup for which the required Service Request belong to.	FALSE
ServiceTicketID	INTEGER	Unique identification number of the Service ticket number.	TRUE
Status	STRING	The status of the service catalog. If input value is “True” then it is Approved and If input value is “False” then it is rejected.	TRUE
CurrentApprovedLevel	INTEGER	The level of the current approval. The Level of Approver could be 1,2,3 and so on.	TRUE
ServiceCatalogID	INTEGER	Unique Identification number of the Service Catalog. If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory.	TRUE
ServiceCategoryID	INTEGER	Unique Identification number of the Service Category. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.	FALSE
strCustomAttributes	ARRAY	Custom attributes for a specified User. These Custom Fields include the following parameters: Attribute_ID Attribute_Name Attribute_Value Attribute_Type	FALSE

Sample Request

{
 "ServiceName":"SR_ApproveServiceCatalog_Workflow",
   "objCommonParameters":{      
      "_ProxyDetails":{
       "AuthType": "APIKEY",
        "APIKey": "XXXXXXXXXXXXXXXXX",
         "ProxyID":0,
         "ReturnType":"JSON"       
      }    
         "objSRServiceTicket":{"UserId":"229","CurrentLevelApprovers":"","TicketID":134,"SupportFunction":"IT","WorkgroupID":1,"ServiceTicketID":134,"ApprovalDelegatedId":0,"ApprovalRemarks":"Approving SR for the testing purpose,please ignore","Status":"true","CurrentApprovalLevel":"1","Org_ID":"1","ServiceCatalogID":31,"HasCompleteApprovalFlow":0,"ServiceCategoryID":1,"ForwardUserId":0,"ListSRApprovals":[],"DelegationMode":0
                   
               }
   }
}

Request Parameters

Parameter Name	Type	Description	Mandatory
Service Name	STRING	The name of the static service (SR_ApproveServiceCatalog_Workflow).	FALSE
APIKey	STRING	APIKey that is generated that is described in API Authentication and Authorization section. Value should be APIKey.	FALSE
AuthType	STRING	Type of Authentication.	FALSE
ProxyID	INTEGER	Type of the request return. The value should be 0.	FALSE
ReturnType	STRING	Type of the request return. For Example: Json, XML, YAML, etc.	FALSE
OrgID	INTEGER	Unique Identification of the Organization. The value should be 1.	FALSE
UserID	INTEGER	Unique Identification of the user. It is a approver User ID.	TRUE
TicketID	INTEGER	Identification number of the ticket.	FALSE
SupportFunction	STRING	Type the support function information. For example: IT.	TRUE
WorkgroupID	INTEGER	Identification number of the Workgroup for which the required Service Request belong to.	FALSE
ServiceTicketID	INTEGER	Unique identification number of the Service ticket number.	TRUE
Status	STRING	The status of the service catalog. If input value is “True” then it is Approved and If input value is “False” then it is rejected.	TRUE
CurrentApprovalLevel	INTEGER	The level of the current approval. The Level of Approver could be 1,2,3 and so on.	TRUE
ServiceCatalogID	INTEGER	Unique Identification number of the Service Catalog. If the Service Catalog has mandatory Custom Attributes, the strCustomAttributes parameter is mandatory.	FALSE
ServiceCategoryID	INTEGER	Unique Identification number of the Service Category. Note: It is mandatory to provide either ServiceCategoryID or ServiceCategoryName value.	FALSE