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Analyst
Asset Dashboard
From snapshot to strategy in a single click
A unified, real-time dashboard - real-time visibility, rich insights, faster action
Connectors
Bridge Intune to Assets
Seamlessly sync managed device data from Intune into your Asset Management system—automatically, securely, and in real time
Native In-App AI
Think Less, Achieve More
Contextual generative AI built directly into every screen—create, summarize, and act instantly without leaving your workflow" personalised, creative
Admin
AI-Powered Smart Mail Parsing
AI That Understands Emails — And Acts
Let AI interpret incoming emails and automatically create the right ticket—accurately classified and routed in seconds
Global Tenant Theme
One Theme Everywhere
Centrally manage themes across all tenants to deliver one consistent, polished brand experience everywhere
Notifications & Bulletins
Right Message. Right Time. Every Time
Centralized notifications, bulletins, and intelligent email parsing to deliver timely, automated communication across the platform
Reports
Alerts and Reports
Reports That Talk
Stop chasing reports—automate email alerts and report updates based on your own query conditions, right from the UI with no API required, and get critical ITSM insights delivered exactly when they matter.
Reporting API
BI Integration, Simplified
Seamlessly access DN reporting data through a secure, flexible API—ready to power any BI or analytics platform of your choice.
User Access Sync
User Access Sync, Simplified
Keep users in reporting DB perfectly in sync with Apex DB to eliminate manual work and ensure consistent, reliable data.
Automation and Compliances
GDPR and Compliances
Trust through Content
A secure GDPR Consent Form requiring first-time users to explicitly approve encrypted storage and authorized use of their personal data before accessing the Apex application.
Workflow based licensing
License by Workflow. Control with Confidence.
Service Automation shifts to a Workflow-Based Licensing Model. Licenses are applied at the workflow level for clearer visibility and accurate consumption tracking.
Integration Hub Connectors
Unified Systems, Zero Friction
Whether you're syncing work items with Jira, exchanging tickets with ServiceNow, or onboarding employees through BambooHR, Integration Hub powers smooth, reliable, and intelligent data exchange across your enterprise systems.