Automation Performance

The Service Automation Performance Report is a comprehensive to evaluate the effectiveness and operational impact of automated workflows within a service environment. By detailing key metrics such as workflow name, associated module, ticket handling volumes, skill deployment and success rates, and future skill planning, this report provides a holistic view of automation performance.

To view the Service Automation Automation Performance Report, perform the following steps:

1. Log in to the Application.
   

2. Select Reports to view the reports.
   
   Figure: Reports
   

3. Select Service Automation to view the reports pertaining to SA.
   
   Figure: Service Automation
   

4. Select SA Monitoring Dashboard in the Dashboard page to view the reports.
   
   Figure: Dashboards
   

5. Click on the vertical ellipse on the SA_Automation Performance Report in the Service Automation Dashboard page.
   Upon performing this action you can view other options on the report.
   

   Figure: Service Automation Dashboard
   
   For the Field Description, refer to the following table.

   Field	Description
   Workflow Name	The specific name or identifier of the automated process being measured. Example: Reset Password, Onboard New User.
   Module	The functional module where the workflow operates. Example: Incident, Task, Service Request, Change, Problem etc.
   Ticket Count	The total number of tickets or requests processed by the workflow within a given reporting period.
   Total Skills	The number of automation skills (scripts, bots, or actions) incorporated within the workflow.
   Success Skills	Count of skills within the workflow that executed successfully.
   Failure Skills	Number or list of additional skills planned for integration into the workflow to expand functionality, improve success rates, or address business needs.
   Success %	The percentage of successful skill executions within the workflow.

6. Select Enter fullscreen to view the report.
   For other options, refer to the Field Description.
   
   Figure: SA_Automation Performance Report

Field Description

The following table describes the options on the report in the SA Dashboard.