Executions Report

The Service Automation Execution Report records the lifecycle and outcome of automated workflow executions at both the ticket and skill levels. By capturing granular details for each ticket and step—such as statuses, execution times, versions, actions, and organizational context.

To view the Service Automation Execution Performance Report, perform the following steps:

1. Log in to the Application.
   

2. Select Reports to view the reports.
   
   Figure: Reports
   

3. Select Service Automation to view the reports pertaining to SA.
   
   Figure: Service Automation
   

4. Select SA Monitoring Dashboard in the Dashboard page to view the reports.
   
   Figure: Dashboards
   

5. Click on the vertical ellipse on the SA_Automation Executions Report in the Service Automation Dashboard page.
   Upon performing this action you can view other options on the report.
   

   Figure: Service Automation Dashboard
   
   For the Field Description, refer to the following table.

   Field	Description
   Ticket ID	Unique identifier for each ticket or request processed by automation.
   Workflow Name	The specific workflow or automated process undertaken. Example: Employee Onboarding. On-Prem AD Group Management
   Status	Overall execution status of the workflow. Example: Success, Newly initiated, or Failed.
   Execution Start Date	Timestamp when the automated workflow execution started.
   Execution End Date	Timestamp when the automated workflow execution completed.
   Skill Name	Name of each automation skill involved in the workflow.
   Skill Status	Outcome status for each skill within the workflow Values that include are: Success New Pending Failure
   Skill Version	Version information of the skill executed, supporting change tracking and troubleshooting.
   Skill Execution Start Date	Timestamp for when execution of each skill started.
   Skill Execution End Date	Timestamp for when execution of each skill ended.
   Action	The trigger for execution: manual creation, scheduled (automated), escalation, etc.
   Module	Functional module within which the workflow operates. Example: Incident Management, HR, Finance.
   Category Name	Business or technical category associated with the workflow. Example: Security, User Management
   Tenant Name	The department, business unit, or organizational tenant consuming the automation service.

6. Select Enter fullscreen to view the report.
   For other options, refer to the Field Description.
   
   Figure: SA_Automation Executions Report

Field Description

The following table describes the options on the report in the SA Dashboard.