Capacity Management

  • Updated on Feb 13, 2026
  • 1 minute(s) read
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Capacity Management ensures that IT infrastructure, services, and support teams have adequate resources to meet current and future service demands without impacting SLA performance.

It helps organizations to:

  • Monitor resource utilization

  • Prevent service degradation

  • Plan scalability

  • Align infrastructure with business growth

  • Protect SLA and OLA commitments

Configure Capacity Record

Configure Capacity Record serves as the foundation for capacity planning and monitoring within the platform. Under this module, administrators define and manage capacity parameters for applications, infrastructure components, servers, databases, network resources, and business services to ensure optimal performance and availability. A Capacity Record typically captures details such as the resource type, defined threshold values (warning and critical levels), utilization metrics, monitoring frequency, linked services or configuration items, and the responsible owner or support group. Its primary purpose is to establish measurable capacity baselines and operational limits, enabling proactive monitoring and early detection of potential performance constraints before they impact service delivery or SLA commitments.

Capacity Record List

The Capacity Record List provides centralized governance and visibility of all configured capacity records, allowing administrators to efficiently monitor and manage resource planning across the environment. It enables status tracking (Active or Inactive), filtering by service, configuration item (CI), or owner, and facilitates threshold reviews and updates to ensure accuracy and relevance. Additionally, it supports structured lifecycle governance along with audit and compliance visibility for better oversight. This consolidated view ensures that no infrastructure component remains unmanaged, thresholds remain current and aligned with operational demands, and clear accountability is maintained for capacity ownership and performance management.

For more information, refer to the following:

The below graphic represents the flow of Capacity Management in SLA.