Cleansing - Subscribers Not Primary Users Report

The Cleansing – Subscribers Not Primary Users report provides a detailed identification of users who are subscribed to software products but are not designated as the primary users of any devices. The data is filtered by environment, allowing organizations to analyze user assignments and optimize software licensing in alignment with asset management best practices.

Usage

This report is essential for effective user-based software license management by enabling SAM and IT teams to detect and address subscription waste—such as licenses assigned to inactive or device-less users—enhance license optimization through reassignment and reclamation, align licensing with real asset usage, support audit readiness by validating all assigned subscriptions, and facilitate data cleansing and user mapping corrections amid organizational changes, thereby ensuring both accuracy and cost-efficiency in managing platforms like Microsoft 365 and Adobe Creative Cloud.

Example

At the end of the quarter, the IT Compliance team reviews the Cleansing – Subscribers Not Primary Users report to identify users assigned with M365 licenses but not mapped as primary users of any managed device.

The team discovers several such users, many of whom have left the organization or switched roles, leaving their subscriptions unutilized.
They revoke or reassign the licenses, reducing unnecessary subscription costs and improving compliance accuracy.

This proactive cleansing ensures optimal license usage and prevents overspending.

Steps:

To view the Cleansing – Subscribers Not Primary Users report, perform the following steps:

Navigate to Reports > Asset Management to open the dashboards page. Search or select Cleansing – Subscribers Not Primary Users report from the dashboard list.

Figure: Dashboards
Select Cleansing – Subscribers Not Primary Users report. The report displays a structured, tabular view of all relevant subscription and user attributes.
Figure: Cleansing – Subscribers Not Primary Users Report
The Search bar on the right side allows quick lookup by user name, job title, company, or other attributes.

Figure: Cleansing – Subscribers Not Primary Users Report: Search

The following table outlines key fields in the report along with concise descriptions of their purpose and usage.

Attribute	Description
User Name	The name of the user assigned the software subscription.
Subscription Product	The software title or SaaS product (e.g., Microsoft 365, Adobe Creative Cloud).
Version	The version of the subscription product.
Is Confirmed	Indicates whether the user is a confirmed employee or not.
Country	The country where the user is located or employed.
Company	The organization or employer of the user.
Department	The division or business unit the user belongs to within the company.
Job Title	The role or position held by the user.

Note:
Users can scroll vertically and horizontally to view all entries and attributes.

Filters

The left pane contains filters to refine the dataset. These filters help narrow down users based on subscription and organizational parameters.

Figure: Filters Panel

Filter Name	Description
User Name	Filters the report by subscriber name, helping identify specific individuals.
Subscription Product	Filters users by the software product assigned (e.g., M365 E3, E5).
Is Confirmed	Indicates whether the user is a confirmed employee or not.
Country	Filters results by the user’s country for geographical segmentation.
Company	Filters users according to the organization or business entity they belong to.
Department	Filters the dataset by department to highlight department‑wide subscription inconsistencies.
Job Title	Filters based on job role, useful for validating entitlement against role expectations.

Note:
Click Apply Filters to refresh the data. Use Clear all to reset all filter selections.