A Tenant is a business unit, entity, or a department in an organizational hierarchy. You can create, modify, and specify configuration details of a Tenant. In the application, you can select the label name for Tenant based on your usage, for example: Department/ Customer or by default Tenant. The defined label name is displayed for Tenants. Department can be used when the application is used by multiple departments within the organization. Customer can be used when multiple customers are handled using the application. You can use any other label name based on the requirement of the organization.
To configure Tenant, perform the following steps:
Navigate to Admin > Infrastructure > Tenant.
On the Tenant page, click Add New on the right panel.
Select the Domain from the dropdown list and type in the new Tenant details. For more information about the fields on the Tenant page see, Field Description.
Click Submit.
A new Tenant is added.
Figure: Tenant page
Field Description
The following table describes the fields on the Tenant page:
Field | Description |
Details | |
Domain | Select a Domain from the drop-down list under which you want to configure the Tenant. |
Tenant Code | A unique code for the Tenant. This helps to identify Tenants. You can enter a maximum of six characters. |
Display Name | Type in the name of a Tenant. |
Group Name | Select a Group name under the drop-down if you want to add tenant with shorting order under the Group. |
Sort Order | Specify a value to set the sorting position in the Tenant list section or Tenant drop-down inside the Group across the Application. Note: The Sort Order field accepts values from 0 to 999. The Tenants are displayed alphabetically on the pages when two or more Tenants are configured with the same Sort Order or without any sort order. Example On the Tenant page, if Tenant 1 (Information Technology) is configured with Sort Order value 1 and Tenant 2 (Operations) is also configured with Sort Order value 1, Tenant 1 (Information Technology) is placed on the top of the Tenant 2 (Operations) across the pages. If both Group Tenant and Tenant List are configured for the same page, Group Tenant is placed on the top of the Tenant List across the pages. Group Tenant sorting is configured on the Common Master page. For more information on Group Tenant sorting, see Configuring Common Masters. |
Description | Type in a brief description about a Tenant. |
Active | Indicates the status set for the Tenant.
|
Modules | Lists all the modules for which the logged in user has access. Select the check mark over the Module icon to enable the Tenant for the respective module. By default, the check marks are displayed in grey color indicating that the Tenant is disabled for the selected module. |
Color Codes | The color codes displayed for the check mark:
|
Actions
This section explains all the icons displayed on the right panel of the Tenant page.
Show List
Click Show List to display the List table showing all the Tenants configured in the application.
Figure: Tenant page: List of Tenants configured
To edit a Tenant detail, click the configured Tenant Name. Make appropriate changes and click Submit.
To display the inactive Tenant details, click the Include Inactive checkbox.
Tenant ID will help analysts with handy information, especially when managing the API calls during the integration with third-party application.
Note
When the Tenant details are displayed under the List table, the Add New and Tenant Label icons are displayed on the right panel.
Click Add New to add a new Tenant.
Click Tenant Label to configure the Tenant Label name.
Configure Details
Click Configure Details to configure the various modules for the Tenant.
To configure the Incident Management module
To configure the Request Fulfillment module
To configure the Change Management module
To configure the CMDB module
To configure the Asset Management module
To configure the Call Management module, see Call Management Online Help
Import Configuration
Click Import Configuration to copy the configuration from an existing Tenant. You are redirected to Import Configuration By Template page. For more information, see Importing Configurations by Template.