Create Work Order for IM

You can create a Work Order for Incident Management (IM) using the following API Request.

Service Name	HTTP Method
WO_CreateORUpdateWorkOrder	POST

Sample Request

{

	"ServiceName": "WO_CreateORUpdateWorkOrder",

	"objCommonParameters": {

		"_ProxyDetails": {

			"ProxyID": 0,

			"OrgID": "1",

			"ReturnType": "JSON",

			"AuthType": "APIKey",

			"APIKey": "**************"

		},

		"oWorkorderParam": {

			"IsWebServiceRequest": true,

			"LoggedAnalystEmailID": "abc@xyz.in",

			"_Sup_Function": "Info",

			"_Status": "New",

			"Module": "IM",

			"ModuleTicketNumber": "123",

			"_Classification_Name": "Alpha",

            "_Assigned_WorkGroup_Name": "abc",

            "Priority_Name": "Priority-1",

			"Symptom": "Symptom",

			"_Description": "_Description",

			"CustomFields": [

				{

					"GroupName": "ServiceNow Details",

					"Attribute_Name": "Ticket No.",

					"Attribute_Value": "#Attribute_Value1#"

				}				

			]

		}

	}

}

Request Parameters

Parameter Name	Type	Description	Mandatory
IsWebServiceRequest	BOOLEAN	Is the Request from Web Service?	TRUE
LoggedAnalystEmailID	STRING	E-mail Id of the logged-in analyst. Note: It is mandatory to provide LoggedAnalystEmailID value.	TRUE
_Sup_Function	STRING	The name of the instance code. It defines a business unit, an entity, or a department in an organizational hierarchy. For Example: Info	TRUE
_Status	STRING	Status of the Work Order. The value of the Status should be Assigned for this Request.	TRUE
Module	STRING	The name of the module. For Example: Incident Management (IM).	TRUE
ModuleTicketNumber	STRING	The module ticket number of Incident Management.	TRUE
_Classification_Name	STRING	The name of the classification of a Incident Management.	TRUE
Priority_Name	STRING	The name of the Priority of a of Incident Management.	TRUE
Symptom	STRING	The symptom of the Work Order.	TRUE
_Description	STRING	The description for the Work Order.	TRUE
_Assigned_WorkGroup_Name	STRING	Workgroup defines a group of members in an Instance or a unit of an organization.	FALSE
CustomFields	STRING	The custom fields of the specified Work Order. These custom fields include the following parameters: GroupName AttributeName AttributeValue	FALSE

Sample Response

{

    "Errors": "",

    "Message": "Successfully WorkOrder Added : WO654",

    "OrgID": 0,

    "Output": null,

    "OutputID": 0,

    "OutputObject": null,

    "TokenID": "10505968279EFE37030E29C050C9C8C332E6201838557D5260ACB41B909C15F6D47406ECFA46909C78C77E48977DD3059A7DC4266FDD8DEBCC8E51626F3277C167D0A384BDA3D4EFF7A6B4CFF5993106C1E4BE965E5660CEE1D8566C459887C53FCB955D16D999A80FDA5477B28E8515",

    "TicketID_Encrypted": null,

    "TicketID_Internal": 1651,

    "TicketNo": 654

}

Documentation Index

Create Work Order for IM

Request Parameters