Who is a Service Request Evaluator?
An Evaluator views the Service Request summary, adds the required details, and create tasks for the Analyst.
To Configure Evaluator, perform the following steps:
Select Request > Configuration > Others > Evaluator Configuration.
The Evaluator page is displayed.Select Department and fill in all the details on the Evaluator page. For more information about the fields on the Evaluator page, see Field Description.
Click Submit.
A new Evaluator is added.
Figure: Evaluator
Field Description
The following table describes the fields on the Evaluator page:
Field | Description |
|---|---|
Details | |
Evaluator | Type in the name of the Analyst. You can also search for the Analyst in the search box. |
Emp. ID | Displays Employee ID of the Evaluator. |
Name | Displays the name of the Evaluator. |
E-mail ID | Displays e-mail ID of the Evaluator. |
NT Login Name | Displays the Login Name of the Evaluator. |
Delete | Click the Delete icon, associated with the Evaluator to remove from the added list. |
Note
The Analyst who is mapped to the selected Department can be configured as an Evaluator