APEX Get Record Details

The Get Record Details action retrieves the details of an existing record from the selected table. You can identify the record using either its Sys ID or Ticket Number, and use the retrieved data in subsequent steps of the integration flow.

To create a Apex Record, perform the following steps:

1. Click (Add Step) and navigate to Apps > APEX > Get Record Details.
   The Get Record Details App Action page is displayed.
   
   Figure: APEX Get Record Details
   

2. Enter the required information in the following sections, as described in the table below, and click Save Changes.
   

   Connection

   The Apex Connection enables the Integration Platform to securely communicate with the Apex application. Once configured, the connection can be selected and reused across multiple integration flows and Apex connector actions.
   
   
   Figure: Connection

   Select the required connection from the list. The list displays all connections configured on the Connections page.

   Inputs

   Inputs define the values required to execute the selected connector action. You can enter static values or map outputs from previous steps in the integration flow.
   
   
   

   Select the Incident or Service Request table to perform the selected action. Currently, only these tables are supported by the Apex connector. Also, specify the ticket number of the record from which the record details is retrieved.

   Test & outputs

   Use the Test option to validate the connector configuration before deploying the integration flow. The test executes the configured action using the specified inputs and displays the execution result.

   

   Click Run Test to execute the configured action and verify the connector configuration.