Enterprises frequently deal with sensitive Personally Identifiable Information (PII) in their communications. Accidentally sharing PII can lead to serious compliance, privacy, and security issues. To prevent these risks, it's essential to identify PII, and our system can detect and mask PII data in real-time.
Copilot has a PII detection system by leveraging natural language processing (NLP) techniques and machine learning algorithms to identify and mask sensitive PII data in the Apex application. The system will integrate seamlessly with Apex application used within the organization, providing real time monitoring and intervention.
To mask personal information while creating Incidents, perform the following steps:
Log in to the application.
Navigate to Incident > User > New Incident.
Enter the required details along with personal information such as Email and Phone Number.
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Figure: New Incident
Click Submit to create an Incident with personal information.
Prior to Incident creation a popup window is displayed.
Figure: PII Confirmation
Choose one of the option from the below:
Give Consent and Submit
Click Give Consent and Submit, if you want to provide your consent to use the details and create the ticket. When you choose this the personal details provided in the Incident is visible.
Figure: Give Consent and Submit
Mask and Submit
Click Mask and Submit if you want to create the ticket by masking the details and then creating the ticket.
Figure: PII Masked
Note
Everywhere in the application the details are masked for this record
For more information, refer PII Copilot Documentation.