The Incident Management API enables applications to create, update, and manage incident records programmatically. It provides endpoints for maintaining incident-related master data, handling incident lifecycle operations, and managing custom attributes used for incident classification and tracking.
Incident Masters API
The Incident Masters API provides access to reference data used across incident management workflows. It enables administrators to retrieve and manage master records such as incident categories, classifications, priorities, statuses, impact levels, and other lookup values that standardize incident reporting and processing.
Create or Update Incident API
The Create or Update Incident API enables applications to create new incidents and modify existing incident records. It supports updating incident details, assignments, status information, classifications, and other operational data throughout the incident lifecycle.
Custom Attribute API
The Custom Attribute Schema API enables external systems and 3rd‑party applications to retrieve metadata (schema) of custom attributes configured in the Apex application through the Form Designer.