The Insights section automatically appears on the Mobile App dashboard for end users and provides a quick overview of their tickets. It displays the top three open incidents and top two resolved incidents in a combined list of five records. This helps users quickly understand the status of the requests without opening each ticket.
The section presents up to five system-generated updates for Incidents (IM) and Service Requests (SR) in a simple and readable format. This enables users to view prioritized information in one place, improving visibility, and reducing the time required to track ticket progress.
Figure: Insights section
Clicking an Incident or Service Request ID opens its detailed view, providing quick access to ticket information without additional navigation.
Incident | Service Request |
|---|---|
Figure: Incident Details page |
Figure: SR Details |
Benefits
Quick visibility into ticket status.
Concise, prioritized updates improve user experience.
Faster decision‑making with highlighted changes.
Notes
Incident/SR IDs are clickable, allowing quick navigation to the respective detail pages.
Displays ‘There are no messages right now.’ when no data is available or if the Insights section fails to load. This does not impact page performance.