Create and maintain a linked SymphonyAI ticket for a Jira issue and keep status/comments in sync from Jira to SymphonyAI. This recipe links Jira issues to SymphonyAI by triggering on new or updated issues in Atlassian Jira that contain a valid SymphonyAI ticket reference, then updating the corresponding incident in SymphonyAI ITSM. With configured status mappings, it synchronizes state changes (e.g., In Progress, Done/Resolved) from Jira to SymphonyAI, ensuring both systems remain aligned. The flow logs job execution for tracking, validates conditions before updates, and completes the process automatically to maintain near real-time consistency across both platforms.
Prerequisites
Connections: Jira, SymphonyAI.
Configuration: Project(s) and issue types to sync; status mapping; comment visibility (public vs internal/user communication).
Trigger
When a Jira issue is created or updated in the selected project(s) and matches JQL (e.g., labels = symphony or Component = ITSM).
The workflow starts when a Jira issue is created or updated in Atlassian Jira.
The Recipe checks the issue status and validates that the SymphonyAI ticket reference is present.
Based on the Jira status (e.g., In Progress or Done), the corresponding incident is updated in SymphonyAI ITSM.
The job execution is logged in Integration Hub for tracking, and the process completes automatically.
Main Flow
The Jira to SymphonyAI integration updates incidents in SymphonyAI ITSM based on status changes in Jira, as shown in the recipe workflow (e.g., Work in Progress or Done). When a Jira issue is updated with a valid SymphonyAI ticket reference, the integration automatically triggers and synchronizes the corresponding incident state. This ensures both systems remain aligned without manual intervention.
The following recipe displays the Workflow initiation and Trigger.
Field Description
The following table describes the Main flow of the Recipe.
Step No. | Step Name | Type | Description |
|---|---|---|---|
1 | New/updated issue in Jira (Real-time) | Trigger | Triggers the recipe when an issue is created or updated in Jira, with a condition that SummitTicketNo is present. |
2 | Log message to Job report | Action | Logs a message to the job report for tracking or debugging purposes. |
3 | STOP job | Action | Stops further execution of the job based on the defined flow. |
4 | IF Name equals Done | Condition | Checks whether the issue status/name is Done. |
5 | Resolve in SymphonyAI v5 (Custom) | Action | Resolves the corresponding record in SymphonyAI when the condition is met. |
6 | ELSEIF Name equals Work in progress | Condition | Checks whether the issue status/name is Work in Progress for alternate processing (subsequent actions not visible in the screenshot). |
Integrate Jira to SymphonyAI
The integration is triggered when an issue is created or updated in Atlassian Jira with a valid SymphonyAI ticket reference.
Navigate to Jira.
Enter the Incident number in the Jira search bar.
Open the corresponding Jira issue.
Change the issue status/state to In Progress (or any configured state such as Done based on use case).
Once the state is updated, the Jira–SymphonyAI integration recipe will be triggered automatically.
Navigate to Integration Hub → Projects.
Open the Jira–SymphonyAI recipe and go to the Jobs section.
Verify that a new job execution has been triggered successfully.