The KM_Overview Dashboard provides a consolidated view of key knowledge management metrics, enabling teams to monitor article usage, quality, and lifecycle effectiveness. It helps Knowledge Managers evaluate content performance, identify knowledge gaps, and ensure knowledge assets remain current, accessible, and impactful.
Included Reports:
Top 10 Most Viewed KRs Report: Highlights the most accessed knowledge resources, reflecting user demand and content relevance.
Top 10 Least Viewed KRs Report: Identifies underutilized articles that may need updates, promotion, or archiving.
KR Status Report: Tracks articles through stages such as Draft, Review, Published, and Retired to monitor knowledge workflow.
Average Article Feedback Rating Based on Category: Shows average user feedback ratings by category to assess perceived article quality.
Article by Classification: Groups articles by classification to analyze content distribution and completeness.
Article by Category: Displays the number of articles in each category to evaluate topic coverage.
Time to Publish an Article: Measures average time taken to publish articles, indicating process efficiency.
Obsolete Article Tracker: Identifies articles not viewed within a specified timeframe to flag outdated or irrelevant content.
Top 10 Most Used Knowledge Articles: Lists the most frequently used articles in incident or request resolution, demonstrating operational value.