Log SRs without Catalog

  • Published on Dec 23, 2025
  • 1 minute(s) read
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The Users with Express edition license can log an SR without using Service Catalog.

Log SRs without Catalog

To log SRs without catalog, perform the following steps:

  1. Click Request > User > New Service Request. NEW SERVICE REQUEST page is displayed.

    NEW SERVICE REQUEST page
    Figure: NEW SERVICE REQUEST page

  2. Fill in the required details and click SUBMIT. For more information about the fields on the NEW SERVICE REQUEST page, see 193233186.

Field Description

The following table describes the fields on the NEW SERVICE REQUEST page.

Field

Description

Workgroup

Select the required Workgroup in the drop-down list.

Category

Click and select the category in the list.

Subject

Type in the subject of the Service Request.

Description

Type in the description of the Service Request.

Attachment

Click Upload iconand upload the related files.

Note:

The Service Request logged without using the Service Catalog does not require any Approval.