The Problem Dashboard provides a centralized view of problem management activities, enabling IT teams to monitor problem trends, analyze root causes, and improve long-term service stability. It supports proactive identification and resolution of recurring incidents by visualizing problem data across key attributes.
Included Reports:
Shows the current status of problem records (e.g., Open, In Progress, Resolved, Closed).
Groups problems based on functional or technical categories to identify recurring areas.
Displays the distribution of problems by their urgency and impact levels.
Problem Records by Classification
Categorizes problem records by classification types (e.g., Network, Hardware, Software).
Problem Records by Problem Type
Segregates problems into types such as Known Error, Root Cause Identified, or Workaround Provided.
Breaks down problems assigned to individual analysts to monitor workload and performance.
Groups problems by responsible teams to analyze support group efficiency.
Highlights the documented Root Cause Analyses (RCA) to track completed investigations and knowledge gained.