Set Value

The Set Value workflow enables the configuration of one or multiple variables on the record being processed by the workflow, assigning them specific values which will persist throughout the workflow's execution.

Configure Set Value

You can configure the set values to set one or more variables on the records.

To configure Set Values, perform the following steps:

1. Navigate to the Workflow Canvas.

2. Drag and drop the Set Value component to the workflow canvas.
   

   

   Figure: Set Values
   

3. Click + Add field assignment to add field and value for the Set value and click Save Changes.
   
   
   Figure: Set value

Set Value – Status Closed

When the Status field is updated to Closed in the Set Value component, the system enforces additional closure requirements to ensure compliance with Incident Management practices.

To capture the closure details, perform the following steps:

1. Double-click the Set Value Control Node.
   The system displays the parameter section.
   
   Figure: Set Value
   

2. Select Status, then choose Closed from the predefined list.
   The additional closure details are displayed.
   
   
   Figure: Closure Details
   

3. Enter the required details as described in the following table and click Save Changes.

   Field	Description
   Closure Code	Defines the resolution outcome (example; Duplicate Ticket, Out of Scope).
   Category	Classifies the resolution type (example; Application Issue, Hardware, Network Request).
   Closure Remarks (optional)	Enter resolution notes, such as Closed after approval workflow or Resolved through change implementation.

   Note

   Closure details entered in the remarks are logged in the Private Notes, ensuring auditability and traceability.