Assignment

The Assignment workflow enables the configuration of one or multiple variables on the record being processed by the workflow, assigning them specific values which will persist throughout the workflow's execution.

Configure Assignment

You can configure the Assignments to set one or more variables on the records.

To configure Assignment, perform the following steps:

1. Navigate to the Workflow Canvas.

2. Drag and drop the Assignment component to the workflow canvas.
   

   

   Figure: Assignment
   

3. Click + Add field assignment to add field and value for the Assignment and click Save Changes.
   

Assignments – Status Closed

When the Status field is updated to Closed in the Assignment component, the system enforces additional closure requirements to ensure compliance with Incident Management practices.

To capture the closure details, perform the following steps:

1. Double-click the Assignment Control Node.
   The system displays the parameter section.
   
   Figure: Assignment
   

2. Select Status, then choose Closed from the predefined list.
   The additional closure details are displayed.
   
   
   Figure: Closure Details
   

3. Enter the required details as described in the following table and click Save Changes.

   Field	Description
   Closure Code	Defines the resolution outcome (example; Duplicate Ticket, Out of Scope).
   Category	Classifies the resolution type (example; Application Issue, Hardware, Network Request).
   Closure Remarks (optional)	Enter resolution notes, such as Closed after approval workflow or Resolved through change implementation.

   Note

   Closure remarks are logged in Private Notes for audit and traceability.