The Service Automation Skill Execution Status Report is a key analytical tool for monitoring the outcomes of various automation skills deployed within an organization's service environment. By presenting a clear breakdown of successful and failed executions—both as counts and as percentages—this report enables stakeholders to quickly assess the reliability and effectiveness of each automation skill in operation.
To view the Service Automation Skill Execution Status Report, perform the following steps:
Log in to the Application.
Select Reports to view the reports.
Figure: ReportsSelect Service Automation to view the reports pertaining to SA.
Figure: Service AutomationSelect Service Automation Dashboard in the Dashboard page to view the reports.
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Figure: DashboardsClick on the vertical ellipse
on the SA_Skill Execution Status Report in the Service Automation Dashboard page.
Upon performing this action you can view other options on the report.
Figure: Service Automation Dashboard
Select Enter fullscreen to view the report.
For other options, refer to the Field Description.
Figure: SA_Skill Execution Status Options
Field Description
The following table describes the options on the report in the SA Dashboard.
Field | Description |
|---|---|
Force Refresh | Select Force Refresh option to refresh the report. |
Enter fullscreen | Select Enter fullscreen to view the report in a full screen mode. |
View query | Select View query to view the report query in a popup. |
View as table | Select View as table to view the query in a tabular format. |
Drill to detail | Select Drill to detail to view the details at the ID level. |
Share | Click Share and select the below option:
|
Download | Click Download to export the Report to CSV, Excel or save as Image. |