Workflows Summary

A Service Automation Workflow Summary Report provides management and operational teams with a consolidated view of the automation workflows deployed across various modules and tenants within a service platform. This report is essential for tracking the distribution, status, and coverage of automated workflows, enabling informed decision-making and proactive management.

To view the Service Automation Workflow Summary Report, perform the following steps:

1. Log in to the Application.
   

2. Select Reports to view the reports.
   
   Figure: Reports
   

3. Select Service Automation to view the reports pertaining to SA.
   
   Figure: Service Automation
   

4. Select Service Automation Dashboard in the Dashboard page to view the reports.
   
   Figure: Dashboards
   

5. Click on the vertical ellipse on the SA_Workflows Summary Report in the Service Automation Dashboard page.
   Upon performing this action you can view other options on the report.
   

   Figure: Service Automation Dashboard
   
   For Field Description, refer to the following table:

   Field	Description
   Tenant	Refers to the organization, client, or business unit utilizing the service platform.
   Module Name	Represents specific Service Management Module within the service platform. Example: Incident Management, Change Management, etc.
   Active Workflows	The count of workflows currently enabled and running within a module for a tenant.
   InActive Workflows	The count of workflows that exist but are currently disabled or paused.
   Total Workflows	The sum of all workflows (active + inactive) configured for a module and tenant.

6. Select Enter fullscreen to view the report.
   For other options, refer to the Field Description.
   
   Figure: SA_Workflows Summary Options

Field Description

The following table describes the options on the report in the SA Dashboard.